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eyelean5
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InDesign 5 'quit unexpectedly' after deleting preferences & even reinstalling

Jul 3, 2012 12:45 PM

Tags: #help #indesign #cs5.0 #crash_on_launch

InDesign 5, after restarting my computer this morning, keeps crashing immediately when I try to open the software.

I have no idea why because it worked fine before the restart.

I tried deleting (all of them indicating from the forums) preferences:

~/Library/Application Support/Adobe/Adobe InDesign CS5.5

~/Library/Caches/Adobe InDesign

~/Library/Caches/com.adobe.InDesign

~/Library/Preferences/Adobe InDesign

~/Library/Preferences/com.adobe.InDesign.plist

~/Library/Preferences/com.adobe.InDesign.plist.lockfile

~/Library/Saved Application State/com.adobe.InDesign.savedState

Tried that before and after restarting, doesn't work.

I even tried uninstalling and installing.

Can anyone out there help me?!

My error report at starting up:

http://pastebin.com/RbRJAb2K

 
Replies
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Jul 3, 2012 12:53 PM   in reply to eyelean5

    Please take the free maintaince update to 7.0.4.553. You are running 7.0.0.355 which has many known bugs.

     
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    Jul 3, 2012 1:19 PM   in reply to eyelean5

    Find and empty or rename the InDesign Recovery folder. More than likely the recovery data is damaged and keeping ID from restarting at this point.

     

    There's no indication in your previous posts that you deleted the main preference files. See Replace Your Preferences

     
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    Jul 3, 2012 2:54 PM   in reply to eyelean5

    The recovery folder is hidden, I think, on 10.7.4. it should be in the same folder where you found InDesing Saved Data listed in the link above.

     
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    Jul 3, 2012 3:16 PM   in reply to eyelean5

    Delete the folder.

     
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  • Currently Being Moderated
    Jul 3, 2012 3:19 PM   in reply to eyelean5

    Here's what's in mine

     

    Screen shot 2012-07-03 at 3.18.12 PM.png

    It may be time for an Uninstall/Clean tool/Reinstall.

     
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    Jul 3, 2012 4:36 PM   in reply to eyelean5

    Do you have a new crash report? Any error message?

     

    Are you trying to open by double-clicking a file or clicking the ID icon in the dock? How far does it get  (messages you see on the spalash screen)?

     
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    Jul 3, 2012 4:48 PM   in reply to eyelean5

    Is your internet connection active? Do you have a default printer installed? Is it local (rather than through a network) and turned on?

     

    I don't recognize that crash, but I'm not particularly expert. Perhaps John can make sense of it.

     
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    Jul 3, 2012 5:12 PM   in reply to eyelean5

    Set the default to the local printer and turn it on, then try again. ID can be sensitive to having a local default printer on first start.

     
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    Jul 3, 2012 5:24 PM   in reply to eyelean5

    I would do both of those things, yes. I'm a windows users, so I'm a bit vague on setting up Mac printers these days.

     
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    Jul 3, 2012 5:45 PM   in reply to eyelean5

    It was a long shot, but best to be sure all conditions are optimal to eliminate them.

     

    I'm afraid I can't think of anything else at the moment, but it's pretty late here so I'm going to pack iti in for today. I'll keep pondering overnight and inthe morning, though, and I'll post back if I think of something else.

     
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    Jul 3, 2012 11:26 PM   in reply to eyelean5

    Can you check in the new user account .

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Jul 5, 2012 10:10 AM   in reply to eyelean5

    new user account? for the computer? for adobe?

     

    For the computer.

    Many of InDesign's preferences and settings are tied to a user account, and frequently using a new user account will confirm that a problem relates to settings and preferences (or corruption thereof), rather than a system-wide problem. Try it, it takes only a few moments.

     
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    Jul 5, 2012 12:48 PM   in reply to eyelean5

    OK. That means the problem is in the original user account. Try logging in on that account again, then trash your prefs by holong down Cmd + Control + Opt + Shift while launching ID, (make sure you say say yes when promted to delete the prefs), then close ID and move or delete the stuff in your original post, and for good measure delete the InDesign SavedData and InDesign Defaults files manually (see Replace Your Preferences), then resart ID.

     
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    Jul 9, 2012 10:04 AM   in reply to eyelean5

    What were the EXACT steps you took before the error message appeared, and the EXACT words in the message?

     
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    Jul 9, 2012 10:29 AM   in reply to eyelean5
     
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