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Pete Mackie
Pete Mackie
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Installing CS6 Master Collection Kills the Help Manager

Jul 3, 2012 4:35 PM

I installed CS6 Master Collection on two computers. Now local help is no longer available. The Help Manage does open, but all I have are the help config settings, via the About menu, and nothing else (No other windows,et al):

- General Settings

- Download Preferences

- Updater Settings

- Local Content

- About = Version 4.0.0.244

 

None of the above windows are interactively configurable.Settings are inactive

 

Not haveing app help is either local or online is a huge loss. What should I do?

1171 Views   2 Replies   Latest reply: Pete Mackie, Jul 10, 2012 2:28 PM
 
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  • Mark Nichoson
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    1. Mark Nichoson,
    Jul 9, 2012 7:49 AM   in reply to Pete Mackie
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    Hi Pete:  are you able to see the local help in your browser?  We changed the default behavior in CS6 to display all help (online and offline) in your system browser.  The AIR-based Help Manager is now a simplified content installation and download utility.  See our technote for more changes and information: http://helpx.adobe.com/x-productkb/global/community-help.html

     
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  • Pete Mackie
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    2. Pete Mackie,
    Jul 10, 2012 2:28 PM   in reply to Pete Mackie
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    Hi Mark,

     

    What you describe above works with some CS6 apps, but not all. For example help weill not render for both Premier Pro and After Effects. I did not try help activatoin for all the Master Collection CS6 apps.

     

    I wish that I had somehow known the Community Help had gone away with CS6. I spent the better part of an afternoon trying to make the old version of help work after installing CS6. Seems that what you guys did was a step backwords per accessing help.

     

    Pete

     
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