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GarryKnott
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Verisign dialogue box locking up Acrobat Reader

Jul 4, 2012 5:33 AM

Hello,

 

We have a laptop in the officie running XP Pro. We installed the full Adobe Suite on it for a user. The suite was un-installed when the user left, and the laptop loaned to a new employee. We installed Acrobat Reader 10.3 onto the laptop.

 

When the user attempts to open a PDF on this laptop, he gets a dialogue box saying "connecting to Verisign". When he hits escape to cncel this, Acrobat Reader becomes unusable, IE it locks up.

 

Can anyone help us get out of this situation?

 

Thank You

349 Views   1 Reply   Latest reply: AbhigyanModi, Jul 5, 2012 3:15 AM
 
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  • AbhigyanModi
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    1. AbhigyanModi,
    Jul 5, 2012 3:15 AM   in reply to GarryKnott
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    Possibly, the old user had a verisign plug-in for Reader/Acrobat installed that is still on the system. I don't know it's exact name but try one of the following options:

    - Look for relevant Verisign product in control panel and see if uninstalling that would help.

    - See the plug-ins folder in Reader installation (C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins) and see if you have a plug-in from Verisign.

    - Uninstall Reader. Delete the folder C:\Program Files (x86)\Adobe\Reader 10.0\ and re-install Reader.

     
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