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AWAPARTNER
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Since Reader X previous view tool not working with linked documents

Dec 9, 2011 12:50 AM

We have many linked pdf documents. After upgrading to Acrobt Reader X we can´t go back to the parent document by using the "previous view" command. In older versions we can use this function to navigate back. Is there an option in the preferences to reactivate this possibility?  

 
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  • Currently Being Moderated
    Dec 9, 2011 1:12 AM   in reply to AWAPARTNER

    Hi,

     

    Hope this will work Ctrl+Shift+\

     

    Raja

     
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    Dec 9, 2011 4:26 AM   in reply to AWAPARTNER

    This feature isn't available.

     
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    Jul 4, 2012 5:53 AM   in reply to AWAPARTNER

    This is a very serious bug, making AdobeReader completely useless in many big documentation system, which relies on that customers can read PDF files, following links to see details and "back" again to continue reading the original document!

    I really hope Adobe very very very quickly will fix this and at the same time ensure this "back to previous place in previous PDF file" also works when reading via web browsers.

     
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    Jul 4, 2012 7:25 AM   in reply to lennartj

    It isn't a bug.

     
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    Jul 4, 2012 8:05 AM   in reply to Bernd Alheit

    I definitely do not agree with you. This is a really bad BUG and unless fixed, it makes adobereader completely useless and will force many companies to spend lots of money and time to find other ways to create documentation for large projects, where full interaction is needed. Do you want also HTML to stop supporting links both forwards and back?

     
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    Jul 4, 2012 8:25 AM   in reply to lennartj

    It isn't a bug. It is a feature which was removed from Adobe Acrobat and Adobe Reader.

     
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    Jul 4, 2012 8:56 AM   in reply to Bernd Alheit

    When will it be restored? Or do you really mean that we must create an entire new documentation system based on some other reader, because one of the most important features have been removed?

     
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    Jul 4, 2012 9:39 AM   in reply to lennartj
     
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    Jul 4, 2012 2:06 PM   in reply to Bernd Alheit

    Can you check this seems to be working in Reader 10.0.1 versions. This is fixed in next major release of Reader.

     

    Regards,

    Deepak

     
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    Jul 5, 2012 12:10 AM   in reply to Deepak Chauhan

    Thanks Deepak, I really hope Adobe now have realized that the most important feature of PDF and AdobeReader is that one can browse through a documentation set of many PDF files, just like browsing the web, including following links forward so see some details and of course easily going BACK to continue reading. Without that, there is no reason whatsoever to use PDF for documentation sets. Without BACK "to-previous-place-in-previous-document" nobody dares to click on any link, afraid not to come back to continue reading.

     

    The human brain works by remembering thing much better using images than words, which means that it is much easier to remember where one saw something in a "page" which always have the same layout, than on a html-page where the layout is different each time you look at it (width and window size and even worse compared to a print-out). This is the main reason to use PDF for big documentation sets.

     

    Quest 1: Could you give some approximate indication when a new version is available? Until then, we have to inform all customers to downgrade to 10.0.1 and also downgrade in all our internal workstations.

     

    Quest 2: When will this bug (some call feature) be fixed in the AdobeReader browser Addon? We have waited for this a long time now. Internally and some of our customers read our documentation set via a web-server and are eagerly waiting for this to be fixed also in the browser addon.

    Best Regards / Lennart

     
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    Jul 5, 2012 2:15 AM   in reply to Deepak Chauhan

    Most of my customers are also willing to know when this is released ? Any information would be helpful.

     

    -Nicole

     
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    Jul 5, 2012 2:43 AM   in reply to nikbay129

    Have you tested with Reader 10.1 version. Do you see that working ?

     

    Regards,

    deepak

     
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    Jul 5, 2012 2:53 AM   in reply to Deepak Chauhan

    It is after updating to 10.1.3 that I realized that it is no longer working. Best Regards / lennart

     
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    Aug 6, 2012 11:47 AM   in reply to lennartj

    I can verify that "back to previous place in previous PDF" is still broken in 10.1.3

     

    Is there any ETA to a fix?

     
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    Aug 15, 2012 9:24 AM   in reply to nikbay129

    I have been told by Adobe support that this is not a bug, but a security feature.

     

       Our company has, over many years, developed for our most important software application a PDF help system with hundreds of books and thousands of pages. There are myriad links between and within the books. In order to make navigation through this morass easier, we have provided our users a starting "Main Menu" with links to the books. We also set it up so that only one PDF is open at any given time ("open in same window" option), otherwise a user could end up with hundreds of open PDF documents on their taskbar or desktop. We also have our users take advantage of the "Previous View" mechanism to make it easier to navigate while keeping only one window open at a time.  (The browser "Back" button trick will not work with PDFs that have been closed).

     

      However, Since version X of the Reader, the Previous View mechanism will not work with PDFs that have been closed. That is, you can only get back to a previous view in another PDF if it is still open. As mentioned above, this could leave our users with hundreds of open PDFs, and thus it is not an option for us. But Adobe has ignored our pleas.

     

      You must vote with your feet; that is all Adobe understands. Adobe does not care about our needs and we have given up on them. We are currently telling our users:

     

      "If you use a non-Adobe PDF reader, you will be able to install it on a system alongside any version of Adobe Reader, including version 10. We have found that Tracker Software makes an excellent free product called PDF-XChange Viewer, which may be downloaded HERE. PDF-XChange has a smaller footprint, is faster, and has more features than Adobe Reader, including a 64-bit version for Windows XP/Vista/7.

     

      To set up this program to optimally use our help system, go to Preferences, and under "General," specify that the Documents Layout be Single rather than Multiple. Then you will be able to use the Alt keys with the arrows, or the Previous/Next View buttons on the toolbar, with closed PDFs."

     
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    Aug 17, 2012 2:03 AM   in reply to Norionorio

    Hi Everyone,

     

    We apologize for the trouble caused. We are aware of this issue and we are working to fix this.

     

    Regards,

    Deepak

     
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    Aug 19, 2012 11:59 PM   in reply to Deepak Chauhan

    Hi Deepak, and thanks,

     

    I sincerely hope that Adobe at the same time will fix the same problematic bug (back-to-previous-place-in-previous PDF file ON SAME SERVER) when reading PDF via a browser and Adobe addon, because both we and our customers also read our big documentation help system via web access.

    Regards /Lennart

     
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    Oct 8, 2012 1:35 AM   in reply to lennartj

    Quest: Any time plan? It is soon two months since you promised to fix this.

    We are eagerly waiting - unfortunately the IT departement does not want to downgrade to earlier Adobe Reader of security reasons, so we depend on a quick solution to this to be able to use our big documentation set.  Regards /Lennart

     
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