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dvpearson
dvpearson Calculating status...
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Warning that PSE 8 is on too many machines.

Jul 4, 2012 9:31 AM

I installed PSE 8 on my new computer and called Adobe and they said they did the deactivation on the old computer but now I get the trial version warning, which has expired, and I can't use editor.

633 Views   10 Replies   Latest reply: dvpearson, Jul 5, 2012 8:30 AM
 
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  • photodrawken
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    1. photodrawken,
    Jul 4, 2012 9:50 AM   in reply to dvpearson
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    You need to purchase PSE10 in order to continue using it after the trial time period has expired.

     

    Ken

     
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  • dvpearson
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    2. dvpearson,
    Jul 4, 2012 9:52 AM   in reply to photodrawken
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    Thanks.

     

    So Editor in my PSE 8 died?

     
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  • Barbara B.
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    3. Barbara B.,
    Jul 4, 2012 10:40 AM   in reply to dvpearson
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    I think Ken thought you were referring to the PSE 10 trial. Your PSE 8 editor should work. You are sure you are entering the serial number correctly--all numbers, no letters?

     
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  • dvpearson
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    4. dvpearson,
    Jul 4, 2012 11:46 AM   in reply to Barbara B.
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    Thanks.

     

    Yes, the numbers are correct. I don’t know if the attachment works, but I have attached the warning message I get. The only difference from this attachment and the one I get now is that the option of correcting the problem is not available.

     

     

     

    Don

     

    pearson@q.com

     
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  • Barbara B.
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    5. Barbara B.,
    Jul 4, 2012 12:34 PM   in reply to dvpearson
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    Unfortunately you can't send attachments via email. You need to come to the website and click the little camera icon above the message composition area to upload a file here.

     
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  • dvpearson
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    6. dvpearson,
    Jul 4, 2012 3:01 PM   in reply to Barbara B.
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    PhotoShop+Warning.PNG

    Perhaps I will have to wait until tomorrow, July 5, for a PS tech to help?

     
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  • Barbara B.
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    7. Barbara B.,
    Jul 4, 2012 3:06 PM   in reply to dvpearson
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    Oh my gosh. NEVER do that--you just gave your serial number to thousands of people. I blurred it out for you.

     

    Try this:

     

    http://www.adobe.com/support/contact/licensing.html

     

    If it doesn't work, you will need to contact activation support again.

     
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  • dvpearson
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    8. dvpearson,
    Jul 4, 2012 5:07 PM   in reply to Barbara B.
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    After several attempts it did not work. I will contact Customer Service.

     

    Thank you for your help and for blurring out the serial number. I did not believe there was a risk.

     

     

     

    Don

     

    pearson@q.com

     
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  • Barbara B.
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    9. Barbara B.,
    Jul 4, 2012 5:40 PM   in reply to dvpearson
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    Anything you post here, whether via email or by coming to the website, is visible to anyone who wanders by this page on the web.

     

    I'm afraid it sounds to me like the first person you dealt with did not really reset your activations.

     
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  • dvpearson
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    10. dvpearson,
    Jul 5, 2012 8:30 AM   in reply to Barbara B.
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    Adobe customer service fixed the issue this morning.

     

    Thank you.

     

     

     

    Don

     

    pearson@q.com

     
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