Adobe Community: FlashPlayerUpdateService.exe Application Error

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FlashPlayerUpdateService.exe Application Error

Jun 29, 2012 8:18 AM

Tags: #flash #update #player #service

Hello. I'm an IT guy and one of our users put in a ticket with screen shots showing an error message they get every single day when they sign on to their Windows XP computer. The first error message says:

FlashPlayerUpdateService.exe - Application Error

The instruction at "0x7c9113c0" referenced memory at "0x00050005". The memory could not be "written". Click OK to terminate the program.

The user clicks OK and then this comes up.

"Adobe Flash Player Update Service 11.3 r300 encountered a problem and needed to close." It then has the date and time of the error (which is when she logged into the PC) and a Send / Don't Send error report button, which we know are just placebos because sending these reports don't fix the problem.

What do you think is causing this? I wanted to report the error not only to get help on it but to make the product better so future versions can be written to not have these errors.

93592 Views 73 Replies Latest reply: Origin Micro, Aug 10, 2012 7:01 AM

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8,533 posts
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1. Chris Campbell,

Jul 30, 2012 5:24 PM in reply to KJSTech

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Test builds have been distributed. We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug. Until this release is available, please see this post for details on working around this problem.

Thanks,
Chris

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2. morrisprintinggroup,

Jul 2, 2012 6:42 AM in reply to Chris Campbell

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We are seeing this on multiple Windows XP machines as well. Chris, I sent you a request via email for the trial version.

Thank you.

Marc Hoffman

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3. AcrobatSpider,

Jul 2, 2012 9:19 AM in reply to KJSTech

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And dont forget to vote!

According to this post, if you think this problem is worthy of Adobe's attention you should vote for it to be fixed.

I mean, unless the election is over.

Is the election over? Did this error win its way onto the Adobe support to-do list?

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4. morrisprintinggroup,

Jul 3, 2012 6:51 AM in reply to Chris Campbell

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I received a test build from Chris (version 11.3.300.265). Initial testing appears good. I'll post back with more results.

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5. katlester,

Jul 3, 2012 8:31 AM in reply to Chris Campbell

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I am also seeing an error every day, but not during logon. Below are the various error messages I received over the past few days:

Today:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [8120].

Last night:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [6312].

An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [5868].

An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [4276].

Yesterday:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [5640].

Sunday:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [5248].

Products:
Adobe Flash Player 11 ActiveX Version=11.2.202.235
Adobe Flash Player 11 Plugin Version=11.3.300.262
Windows XP SP3

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6. Collat2h4talloC,

Jul 3, 2012 9:06 AM in reply to Chris Campbell

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Hi Chris. I am experiencing the same issue with a couple of my users running Windows XP SP3. I have emailed you for the latest test build.

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7. Mkottelenberg2,

Jul 4, 2012 6:26 AM in reply to Chris Campbell

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Hi Chris

I also have a xp machine that is having this issue. Could you possibly send me the test build as well?

Thanks

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8. alan10573,

Jul 4, 2012 6:28 PM in reply to Chris Campbell

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chris
I am getting the same errors repeatedly. If you have a test fix, please forward it as well. thanks
alan

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9. AdKluck,

Jul 5, 2012 3:36 AM in reply to alan10573

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I have the same problem everyday. Can you guys also provide me the trial version? Thanks in advance!

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10. Handall Rogers,

Jul 5, 2012 5:22 AM in reply to KJSTech

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Hi,

I also have a xp machine that is having this issue. Could you possibly send me the test build as well?

Thanks

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11. morrisprintinggroup,

Jul 5, 2012 6:10 AM in reply to KJSTech

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Unfortunately, the test build is not as successful as I had first thought. One of our test computers reported multiple crashes of the flash update service (about two per day since July 3). When the user was logged out, we received another strange message (I'm posting the screenshot here).

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12. nikstefanoff,

Jul 5, 2012 10:23 PM in reply to KJSTech

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I am having the same problem on Windows XP SP3 machine

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13. jones948,

Jul 6, 2012 8:40 AM in reply to morrisprintinggroup

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Seeing the same crashes as in post #11.
ActiveX - 11.3.300.257

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14. morrisprintinggroup,

Jul 6, 2012 8:55 AM in reply to Chris Campbell

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Chris...we are seeing this occur on all machines that had the test build you gave us. Do you have any updates for us?

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15. a_catalin,

Jul 7, 2012 10:19 AM in reply to morrisprintinggroup

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Hi.
I'm new here.
In the last few days I received this error every few hours. Sometimes it's very annoying.
I'm using the latest Adobe Flash Player in Windows XP.
Is there something that can be done?

Thank you.

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16. jepjimenez17,

Jul 9, 2012 12:04 AM in reply to KJSTech

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Hi Guys I got same issue "AFTER I RUN CC CLEANER"

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17. Origin Micro,

Jul 9, 2012 11:24 AM in reply to KJSTech

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We also have this issue. It is very frustrating as it happens throughout the day. Any answers yet?

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18. Chris Campbell,

Jul 24, 2012 2:20 PM in reply to Origin Micro

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For those that are just looking for a temporary workaround, please follow these steps.

1. Open the Flash Player (32-bit) control panel in your Windows control panels
2. Select the Advanced tab
3. Windows Vista and Windows 7 users only, click the “Change Update Settings” button and select yes to the Windows confirmation prompt

4. Select “Notify me to install updates”

5. Close the control panel

If you continue to crash, the following steps will manually disable the update service.

Windows Vista and Windows 7:

Open your start menu and type “cmd”
Right click on the cmd.exe entry that is displayed at the top of the list and select “run as administrator”
Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled

Windows XP:

Open your start menu and select Run.
Type “cmd” into the Run dialog
Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled

Once complete, you should see the output:

[SC] ChangeServiceConfig SUCCESS

You can now close the cmd window. The FlashPlayerUpdateService is now disabled. Please let me know if the error occurs again.

If you've changed your Flash Player updates to "Notify me to install updates" you will get a notification within 7 days of a Flash Player update. On Windows, the notification window will appear after a system restart.

I will make sure to update our Flash Runtime Announcements posts with details as soon as we've resolved these crashers.

Thanks,
Chris

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19. reneefleeman,

Jul 9, 2012 7:56 PM in reply to Chris Campbell

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Chris, I tried ver 11.3.300.265 and still cutting out on wcn.com (wish I had a different site to give you, not all the cams have audio)...it might be a fluke but if I let it go, it seems to get better with time but not perfect. I am running xp

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20. Jusaa,

Jul 10, 2012 2:48 AM in reply to KJSTech

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Same problem here too, any solution yet ?

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21. ThomasBB,

Jul 10, 2012 7:08 AM in reply to Jusaa

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Just adding, that we're experiencing the same issues on XP SP3 - 32 Bit.

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22. I T contractor,

Jul 10, 2012 3:39 PM in reply to Chris Campbell

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Chris, Thank you for the link to the test build, while I'm testing I Disabled the service on my other systems as a temp fix until I make sure all is well with the patch.

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23. Chris Campbell,

Jul 10, 2012 3:57 PM in reply to I T contractor

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Please see my post 3 responses up for a temporary workaround until we can figure out and solve this bug.

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24. KJSTech,

Jul 11, 2012 6:57 AM in reply to Chris Campbell

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Chris, this new version seemed to work fine for a few days now the user put in another ticket today. This is the error message:
FlashPlayerUpdateService.exe - Application Error
The instruction at "0x7c9113c0" refrenced memory at "0x00050005". The memory could not be "written". Click on OK to terminate the program.

When you click OK then you get Adobe Flash Player Update Service 11.3 r300 encountered a problem and needed to close. This error occured on 7/10/2012 at 9:44:00 PM.

However this user recieved this error when the signed on at 8:15 AM. The computer wasn't even signed on at 9:44 PM. Isn't that strange?

It's a 32 bit Windows XP machine, Service Pack 3, Office 2010 and 4GB RAM.

I'm going to have no choice but to disable the update service.

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25. I T contractor,

Jul 12, 2012 9:42 AM in reply to Chris Campbell

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Thanks Chris, so far so good with the new version, No problems seen so far, I'm going to go ahead and patch five more machines and monitor them. Will keep you posted as of the statues

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26. Origin Micro,

Jul 12, 2012 12:04 PM in reply to Chris Campbell

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So far, our two machines that were crashing seem to be ok with the work around...keeping fingers crossed

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27. Chris Campbell,

Jul 30, 2012 5:26 PM in reply to Origin Micro

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Thank you to everyone that has volunteered to help us debug this problem. We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer exhibit this bug. Until this release is available, please see this post for details on working around this problem.

Thanks,
Chris

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28. Origin Micro,

Jul 13, 2012 6:24 AM in reply to Chris Campbell

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So should we turn "allow Adobe to install updates" back on ??

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29. CNCtechBryan,

Jul 13, 2012 8:47 AM in reply to Chris Campbell

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So what is the latest version now? Is it 11.3.300.265? If so had problems this morning 7-13-12.

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30. Chris Campbell,

Jul 30, 2012 5:25 PM in reply to CNCtechBryan

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Origiin Micro - I would recommend turning it on and seeing if your crash was fixed with 11.3.300.265. If so, great. If it still occurs, just toggle it off for the time being.

We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug. Until this release is available, please see this post for details on working around this problem.

Thanks,
Chris

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31. xjeepguy,

Jul 13, 2012 4:11 PM in reply to Chris Campbell

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I get this error 2 or 3 times a day and guaranteed every morning . Running 265 .

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32. brianchaffee,

Jul 15, 2012 7:40 AM in reply to Chris Campbell

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Chris,

I use XP Pro, SP3, IE8 and when you go to Control Panel, then click on Flash Player, then select Advanced Tab, there are bullets, one of which is the, "Notify me to install updates."

Via your suggestion from post: 7/12 in response to poster: Origin Micro: your instructions are incorrect:
-there is NO "change update settings" and,
-there is NO "windows confirmation."

So you are not talking about XP.

Then you say, "close Control Panel." Now what? Everything is still the same.

I don't know about anyone else here, but I am getting the Flash player 11.3 r300 error message saying it has to close and I am not even on the net. It pops up on my desktop.

And I just spoke with an IT guy who said that the latest flash player update was geared for IE9 yet I see numerous cases where this OS is equally affected.

All of this because I updated via a prompt from adobe and the update was from adobe, no third-parties. Additionally, the update did not and will not include the
plug-in. Yet once the download is complete, adobe takes me to a window saying the download was succesful. And even plays the confirmation flash screen.

Then I go to add/ remove programs and flash player is on the list, yet there is no corresponding file size and the plug-in is not even on the list.

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33. reneefleeman,

Jul 23, 2012 6:34 PM in reply to Chris Campbell

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I tried loading firefox for the 1st time and music worked on the current version of flash! still not working with 265 on chrome or explorer.

[private data removed]

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34. Chris Campbell,

Jul 15, 2012 11:30 PM in reply to brianchaffee

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@brianchaffee - What problem are you running into? Is it the FlashPlayerUpdateService.exe crash? Regardless, you are correct. XP is slightly different. In this case, go to the Advanced tab and simply click the "Notify me to install updates" option under the Updates section, then close the control panel.

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35. Origin Micro,

Jul 16, 2012 8:23 AM in reply to Chris Campbell

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We have had to resort to "notify me of updates" After downloading newest version .265 ..same problem back again. I am leaving for vacation today, so I will be out of the loop for a week.

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36. Origin Micro,

Jul 16, 2012 10:33 AM in reply to Origin Micro

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OK with the update, resorting back to "notify me for updates" does not stop the error from occuring....Boss just got it again on his computer.....Now what????? I am leaving soon for vacation and the boss is getting rather flustered....

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37. brianchaffee,

Jul 17, 2012 2:25 AM in reply to Chris Campbell

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@Chris Campbell - Chris, every site I visit tells me the same thing: You need flash player to view this video. [Also, please refer to my original post where I dilineate all that is a problem on this end.]

QUESTION:

- how is it that I go to Adobe, click on and download latest flash player, then I am taken to another page where the flash mini-movie and worded confirmation that I now have the latest flash player and yet when looking in: Control Panel > click on Flash Player, it says ActiveX Player Installed/ Plug-In NOT Installed: Why doesn't the Plug-In install?

- even not logged onto the net, the 11.3 300r message pops up on desktop saying the flash player has to close, sorry for the inconvenience, etc., why?

We are all getting the same errors for the most part and dealing with the same problem.

I really appreciate you staying around here Chris, but it seems obvious you [and Adobe] do not know what the problem is. This is not to be unkind but citing a trueism. We are all unable to access flash oriented video one way or another. That is the problem.

So I do not understand your question you asked me above which was: "What exactly is the problem you are experiencing?" Answer: We downloaded your latest player and now it does not work at all. THAT is the problem. Across all browsers regardless. All this while html5 comes roaring up from behind.

What does Shantanu Narayen, Adobe's CEO have to say about this? How about your IT department?

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38. KJSTech,

Jul 17, 2012 4:56 AM in reply to Chris Campbell

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If we disable updates does that apply to the whole computer? Or is this a per user setting? If a per user setting, how can we make it apply to the whole computer?

Its still happening but I foget where the debug stuff goes or I'd try to send you something. I can't find that post.

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39. nascoop,

Jul 18, 2012 5:20 AM in reply to KJSTech

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@KJSTech: " I foget where the debug stuff goes or I'd try to send you something. I can't find that post."

Is this it?

http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

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