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PhakphumV Calculating status...

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Cannot connect to server at this time, Direct Entitlement /verifyEntitlement didn't get called.

Jul 5, 2012 12:40 AM

I'm published a custom viewer application with itune subscriptions and entitlements.

With iTune subscription, everything works fine.

But there is a problem on the entitlement.

We able to signed in with an username, password and the library entitled the folios which already purchased/subscribed via direct entitlement. The buy button is changed to download button.

But the folio can't be download when we press the download button.

The error message shown
"Cannot connect to server at this time. Please try again later".

I tested it on a web browser and every calls is working fine.

I developed the entitlement API in such a way that it will log every call request and activities.

I found that the /verifyEntitlement never get called.

Can anyone help me about this?

I'm not sure is there any mistakes in our web server configuration or anything?

575 Views 4 Replies Latest reply: jamesroche, Jul 6, 2012 10:05 AM

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1. PhakphumV,

Jul 5, 2012 2:26 AM in reply to PhakphumV

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And I would like to know the different of
Service URL, Service Auth URL and the url given with integrator id.

When I checked on Charles for debugging we found that the /signInWithCredentials and /entitlements request called the url given in our integrator id configuration, not the service URL or service Auth URL.

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2. jamesroche,

Jul 5, 2012 1:11 PM in reply to PhakphumV

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The two service URLs are for the Distribution Service, which should always be Adobe's. The integrator info points to the private entitlement service.

If you're not seeing the /verifyEntitlement call coming in to your entitlement service, you can infer that there is something configured incorrectly upstream from your tablet app. It would be best to leverage support directly to resolve this, rather than public forums, because you'll need to share account details to enable the investigation.

Thanks.

// James Roche
// I was born lucky

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3. PhakphumV,

Jul 5, 2012 7:54 PM in reply to jamesroche

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What are these service URLs should be?
As we read from the help guide, these URLs should be our entitlement service.

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4. jamesroche,

Jul 6, 2012 10:05 AM in reply to PhakphumV

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My apologies. Looking at the documentation, it seems you're referencing an enterprise license. The documentation for this is...

http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60c5 dd08612e5ea7d27f-7fff.html#WS9293e1fb3b977c5c-3de2b57512f0e8b6756-8000

Sorry for the misdirection. Please reference the help page or your support reps for details. Thanks, and again, sorry for the mixup.

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