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Loading ExporterQuicktimeHost.bundle

May 23, 2012 6:33 AM

Tags: #premiere #bundle #loading #quicktime #exporterquicktimehost.bundle

Hi,

 

I'm trying to load Premiere CS 5.5.2 and it is stuck on "Loading ExporterQuicktimeHost.bundle".

 

I have read through this document, which was recommended by Todd Kopriva, but it does not solve the problem. I only have AC3MovieImport and Perian installed in the Quicktime Library and when I temporarily remove these the problem still occurs. Nothing has changed with a firewall as far as I know.

 

However, the one thing that changed just before this problem started is that I was reorganizing media files for past projects, so I had to reconnect a lot of files that were offline. I'm not sure how this coud affect the start up of Premiere even when I an opening up without a specific project.

 

Thank you for your help.

 
Replies
  • Currently Being Moderated
    Jun 13, 2012 1:17 PM   in reply to dwhillans

    Same deal. Yesterday everything was fine. Today, totally stalled on the ExporterQuicktimeHost.

     

    Just got off the phone with Adobe support and they told me to call Apple as it is a permissions problem. That's all he could tell me even though I haven't installed anything or changed my system or updates anything.

     

    We opened my system to the "root" user and the application opened just fine. Very annoying.

     
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    Jun 13, 2012 2:32 PM   in reply to PDVPro.com

    OK. I took all the media referenced in the project and moved it to a new folder so it would go offline. I reconnected to the files after deleting an odd file named "LOGICAL VOLUME IDENTIFIER.m4v" and the project loaded finally. Strange.

     
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  • Currently Being Moderated
    Jun 19, 2012 8:39 PM   in reply to PDVPro.com

    This is happening to me, too!

     

    I tried everything from that old CS5 documentation for AE, that stuff from Todd Kopriva about firewalls and removing QuickTime components, and absolutely nothing has worked. Additionally, I've uninstalled and reinstalled everything, and trashed all relevant preferences in /Library. I've done all this from within the "root" user. I've cleared PRAM on my machine, and repaired and verified all disks involved, to no avail.

     

    Adobe's phone support is baffled.

     

    This has brought my work to a griding halt.

     
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    Jun 19, 2012 8:50 PM   in reply to Seth Goldin

    I'm on CS6, by the way.

     
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    Jun 20, 2012 1:19 PM   in reply to Seth Goldin

    The plot thickens.

     

    This morning, Adobe was able to get Premiere Pro working on the "root" user account, but not any other user.

     

    I called Apple, and with them I repaired the disk permissions and repaired the disk from Lion's repair partition. I also cleared the "Caches" folder from the user Library, and tried in Safe Mode.

     

    A senior support representative at Apple informed me that getting Premiere Pro to work on the root account wasn't helpful, because pretty much anything will work in the root account. He had me create a totally brand new administrative user account, and the application is still hanging on ExporterQuickTimeHost.bundle, so this can't be a permissions problem. This is certainly a problem with the application, because the new user account is a totally fresh environment.

     

    I'll keep you all posted.

     
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    Jun 20, 2012 2:11 PM   in reply to Seth Goldin

    Adobe just told me that they do not agree with Apple's assessment that running the application in the root account is meaningless. Adobe told me to call back Apple and have them guide me through "resetting access control" for the specific user account I normally use, "full write for everything."

     

    I am about to call Apple and will report back here.

     
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    Jun 20, 2012 5:44 PM   in reply to Seth Goldin

    Please document the step by step for this process as I may have to resort to this as well for AE CS6. Keep stalling on mediacore.

     
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    Jun 21, 2012 7:19 AM   in reply to Seth Goldin

    Any positive results/ updates with that method Seth? I've had the same issue for 2 days now. Let us know!

     
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    Jun 21, 2012 1:05 PM   in reply to Whishaw

    Sorry, I had to let me colleague borrow my computer for something else. I'll be able to continue working on this sometime next week. I'll keep you all posted.

     
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    Jun 22, 2012 6:07 PM   in reply to dwhillans

    Thanks for the update, that's really good to know - can you tell us which Quicktime Component(s) you think might have been involved? Also perhaps if there were any clues in the Console that might point the finger at what was causing the Adobe QT32 Server grief?

     

    Thanks,

    -EricS

     
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    Jun 26, 2012 12:20 PM   in reply to EricSanders_

    Eric -- Deleted four components, "AC3MovieImport" and "Flip4Mac WMV Advanced/Export/Import.components"  Corrected the Host.bundle launch problem -- PremierPro 5.5 back up & running. 

    Thanks for the explanation & fix!  A big help.

     

    Side note: Still have many editing codec compinents within QT folder, including some from Apple and DVCProHD, that I use dauly,  Checked out on a second MacPro.

     
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    Jun 28, 2012 11:37 AM   in reply to Seth Goldin

    My colleague borrowed my computer last week. I just got it back, and the issue seems to be resolved. I can open up Premiere just fine. I'm not sure what changed, if anything, but I'm pretty sure he wasn't working on fixing this. He didn't need Premiere at all.

     
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    Jul 5, 2012 12:43 PM   in reply to Seth Goldin

    The problem is back, but now for Media Encoder. I'm getting on the phone with Adobe now.

     

    Stay tuned.

     
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    Jul 5, 2012 3:05 PM   in reply to Seth Goldin

    SUCCESS! Apple solved my problem!

     

    Adobe told me to go back to Apple to reset access control.

     

    Here's what Apple had me do, and this worked:

     

    1. Shut down the computer
    2. Power it on, while holding down the Option key
    3. Select "Recovery HD"
    4. Select the language that you want to use
    5. In the menu bar, select "Utilities"
    6. Open Terminal
    7. Be very careful in Terminal, and type "resetpassword" [no quotation marks, no spaces]
    8. Hit Enter
    9. In the window that opens, select "Macintosh HD" as your disk
    10. Select your user account
    11. In the very bottom of this window, where it says "reset ACL," click "Reset" and let it run.
    12. Close the Reset Password app.
    13. Close Terminal.
    14. Shut down.
    15. Turn the computer on, login to your account, and Premiere, Media Encoder, or After Effects should work fine.

     

    To everyone who encounters thread this in the future, I hope this helps!

     
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    Jul 17, 2012 7:23 AM   in reply to Seth Goldin

    Having the same problem. Any suggestions on how to make this work on Snow Leopard (10.6.8)?

     

    Thanks,

     

    Kevin

     
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    Jul 17, 2012 7:51 AM   in reply to kevin_b

    I found a good article on "How to Repair User Level Permissions" on Snow Leopard which discusses using "reset ACL."

     

    I tried this technique, but still no go. Premier CS6 still hangs on launch at "loading ExportQuickTimeHost.bundle." In addition, both After Effects CS6 and Adobe Media Encoder will not open.

     

    I am dead in the water. If anyone could point me in the right direction, it would be greatly appreciated.

     

    Thanks again,

     

    Kevin

     
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    Jul 17, 2012 9:10 AM   in reply to kevin_b

    Kevin,

     

    I found this blog post for instructions in Snow Leopard. You'll need your install disc. Aside from requiring an optical disc, it looks pretty similar to what I had to do in Lion.

     

    http://www.macobserver.com/tmo/article/how_to_resolve_user-level_permi ssions_issues_mac_os_x/

     

    Let us know if that works.

     

    -- Seth.

     
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    Jul 17, 2012 9:16 AM   in reply to kevin_b

    Kevin  --  Am also on 10.6.8 using PPro 5.5; solved this same "Host.bundle" problem with the direction from another Forum post here:  http://forums.adobe.com/message/2808379#2808379

    Read #22 by another seth (monger) from May 12, 2010.  In the Mac/Library/QuickTime folder, I began deleting odd codecs and after my first attempt, it worked.  Thanks goes to seth.

     

    The QuickTime repair all link has all the tips we need here:  http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-e rrors-with-after-effects.html

     
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    Jul 17, 2012 9:26 AM   in reply to Arizona101

    Might work for some folks, but that didn't work for me. Originally, I actually cleared out all of my codecs, to no avail. Just letting folks know so they can try a few different options.

     

    -- Seth.

     
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    Jul 17, 2012 9:44 AM   in reply to Arizona101

    I tried removing all of my codecs and restarting... no good. Then I added back only the Apple codecs and restarting... still no good.

     

    As I noted in post 17 of this thread, I have also tried the "reset ACL" suggestion from Seth. Did not work.

     

    Kevin

     
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    Jul 17, 2012 9:55 AM   in reply to kevin_b

    Kevin,

     

    Sorry, didn't see that in the thread. It was the exact same article, too.

     

    What version of Snow Leopard are you running? Adobe says that CS6 will run on Snow Leopard, but you'll need at least Mac OS X v10.6.8.

     

    The nuclear option is a total reinstallation of the OS.

     
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    Jul 17, 2012 10:18 AM   in reply to Seth Goldin

    Seth,

     

    Here's the latest twist. Since removing codecs from my Mac/Library/QuickTime folder didn't work, I took a look in my username/Library/QuickTime folder and removed the two files I found there... Voila, after a restart, PP and AE will now both successfully launch!

     

    Below are the names of the files I removed.

     

    AC3MovieImport.component

    Perian.component

     

    I have to admit, I am not the least bit confident this is going to last. I'm just soooo greatful I wasn't in the middle of a major project.

     

    Thanks again for your advice.

     

    Kevin

     
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    Jul 17, 2012 10:27 AM   in reply to kevin_b

    Ah, yes -- those were exactly the two I also deleted.  However, I don't have the QT folder in my Library, perhaps because I'm on an XSan shared system.  Glad you're up & going.

     
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    Jul 27, 2012 12:06 AM   in reply to kevin_b

    I tried this...I renamed the file in the QuickTime directory and moved them to a subdir I called TEST...tried to resart PP ... froze again.

     

    Do I have to DELETE the files or is renaming them enough?

     
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    Jul 27, 2012 12:07 AM   in reply to Seth Goldin

    What about re-installing PP?

     
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    Jul 27, 2012 12:19 AM   in reply to bdaul

    I GOT IT...I went to MAC/Applications/Adobe Premiere Pro CS6/... SHOW PACKAGE CONTENTS ... look into Common/ ... then delete the import and export Quicktime bundles and everything works again.

     

    I have don't that before.  I don't know why the files are back...what made them come back.

     

    -Bill

     
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    Aug 3, 2012 2:42 AM   in reply to bdaul

    I uninstalled Flip4Mac and it solved the issue for me.

     

    Of course I'd rather be able to play WMVs in QuickTime....

     
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    Aug 31, 2012 11:36 AM   in reply to dwhillans

    I have been having this issue periodically on CS5.5 and now on CS6, very frustrating. I would typically fix it by what bdaul said in #27, then I would replace the 2 QT.bundle files with the same named files from the Package Contents of the Media Encoder and that seemed to work SOMETIMES. But on CS6 the problem seemed impossible to fix. Then I found on another forum (can't remember which one) that a person said they repared their Mac HD disk permissions 3x and it worked. So I did it once, no go, then I did it 3 more consecutive times and restarted and that worked. I HOPE that is a more permanant solution! This really seems like an Adobe issue.

     

    Also, this whole issue started to happen with CS6 as soon as I installed the PPro & Encore Functional Content. Then I immediately had the loading issue and Encore would open but freeze with the lovely beachball. The Disk Permissions has fixed both issues.

     

    Good luck!

    Dan

    27" iMac (early 2010), Snow Leopard 10.6.8, CS6 Master Collection (via cloud subscription)

     
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    Sep 25, 2012 2:58 PM   in reply to dwhillans

    Having tried repairing permissions etc I established that I could open Premiere Pro CS5.5 using the Root account. I then created a new admin user account - the application openened fine in that. I then switched back to my usual (admin) account and Premiere opened perfectly in that. Can't explain it, but it worked! Maybe coincidence as the problem has solved itself before.

     
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    Feb 12, 2013 7:06 PM   in reply to Wheaty_UK

    Thanks Wheaty_UK.... that's what I did, uninstalled flipformac, and for whatever reason everything works fine now. thank you, thank you thank you!

     
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    Sep 13, 2013 4:02 PM   in reply to dwhillans

    I had the problem with Premiere Elements 11. I used "find any file.app" to search for "QuickTimeHost.bundle" and it found both the exporter and importer. I deleted them both and PE ran.

     

    Good luck.

     
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