Skip navigation
Pixella2
Pixella2
Currently Being Moderated

Need help with installing part of CS6 Design and Web Premium

Jul 5, 2012 5:13 PM

Hello all,

 

On 3 July I purchased and attempted to install the digital version of  CS6 Design and Web Premium for Windows. ( I have  Windows 7 Professional).    Some of the programs didn't install,  and I've copied and pasted the error and warning messages below. The progams that didn't install are:  Flash,  Dreamweaver,  InDesign,  and Fireworks.

 

Should I uninstall and reinstall the whole thing?  I've always purchased Creative Suite on disk before.  Is there a way to run the download in repair mode?

 

Thanks,

Pixella

 

______________________________________________

 

Here's the Error Report:

 

Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DS013, DW022 ...-------------------------------------- Summary -------------------------------------- - 0 fatal error(s),

 

1 error(s), 7 warning(s)WARNING:

 

DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 04:03:46.684000) already installed with incompatible version (2011-03-06 22:43:17.708000)WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------WARNING: DF012: File/Folder does not exist at C:\Users\Pixella\My  Documents\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------WARNING: DF012: File/Folder does not exist at C:\Users\Pixella\My  Documents\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)ERROR: DW050: The following payload errors were found during install:ERROR: DW050:  - AdobeHelp: Install failed-----------------

1293 Views   4 Replies   Latest reply: Pixella2, Jul 7, 2012 2:57 PM
 
Replies
  • Lexogram
    Currently Being Moderated
    1. Lexogram,
    Jul 5, 2012 7:16 PM   in reply to Pixella2
    Report

    I have similar symptoms when installing Dreamweaver CS6 on Mac OS 10.7.1:

     

     

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ... WARNING: DW065 ...

     

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 4 error(s), 1 warning(s)

     

     

    WARNING: DW065: Display requirements not met for {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0

    ----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------

    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirarpAhfff/Assets1/Adobe Dreamweaver CS6.app/Contents/Resources/SharedImages/904.png" to "/Applications/ThirdParty/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Resources/SharedImages/904.png" (Seq 1746)

    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1746)

     

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed

    ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure

    ---------------------------------------------------------------------- ---------------

     

    I have tried installing both from a standard account and from an admin account. The same error occurs each time.

     
    |
    Mark as:
  • Manish-Sharma
    Currently Being Moderated
    2. Manish-Sharma,
    Jul 5, 2012 8:30 PM   in reply to Lexogram
    Report

    @ Pixella2    I would be needing the complete Install logs , hence please place it on Pastebin.com and then put the link here.

     

     

    @Lexogram   First of all both the situations are different , even the OS's so I would suggest to create a new thread wherein we can help you.

                          Also you can try installing in the Root user account , it may help.

     
    |
    Mark as:
  • Mylenium
    Currently Being Moderated
    3. Mylenium,
    Jul 5, 2012 10:42 PM   in reply to Pixella2
    Report

    Uninstall everything Adobe on your system, run the Creative Suite Cleaner Tool, try again.

     

    Mylenium

     
    |
    Mark as:
  • Pixella2
    Currently Being Moderated
    4. Pixella2,
    Jul 7, 2012 2:57 PM   in reply to Mylenium
    Report

    Thanks for your suggestions.  I'm still having problems with the download  version installing, so I am awaiting a disk.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points