Adobe Community: why doesn't my Layers Panel have any info?

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1. Kar209,

Jul 2, 2012 11:28 PM in reply to Kar209

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Well, I ended up calling Adobe for help. It was a long and difficult process. I started calling them at 6:05pm (eastern time) and dealt with 7 disconnections and every time I had to call them back. Why they ask for your phone number is beyond me.

Any way, at 9:00pm my time I was finally able to keep someone on the line. It only took about 3 minutes to fix after hours of phone tag (albiet one way tag).

So, my layers dialog is working again. I wish I could explain how it was fixed but I could hardly understand the person at the other end ... I was able to understand just enough words after hearing them over and over to assist the fix.

Now, I have an other problem ... aside from whatever it was that fixed the Layers problem having reset all my desktop icons to some sort of alphabetical order rather than how I had them organized, the fonts on my pc were set to extra huge and so on and so on ... NOW ... I cannot get the Alt + Shift + Drag to work the way it did before when the layers was not working.

eg. I had drawn a line on a third layer ... then I had been clicking Alt + Shift + dragging that small line to the botton of a circle of which I would then group & duplicate and then use the rotate to place them all along the inner circumference of the circle ... but not any more ... nope ... I've simply traded one lesser problem (w/regard to that particular project) for a much bigger problem.

OHHHHH Myyyyyy Gooooodness .... I need a valium the size of a hockey puck!! LOL

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2. Wade_Zimmerman,

Jul 3, 2012 3:17 AM in reply to Kar209

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Try this

1. Quit Illustrator.
2. Rename the AIPrefs file (for example, to AIPrefs.old) in the Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS# Settings folder.
3. Start Illustrator. Illustrator creates a new preferences file.

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3. Kar209,

Jul 3, 2012 10:42 AM in reply to Wade_Zimmerman

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Wade ...

Thank you for your response

I will go give that a go & then come back to luk how it worked out. I would LOVE to avoid an other phone marathon w/Adobe.

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4. Kar209,

Jul 3, 2012 3:56 PM in reply to Kar209

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Hello...

So, I tried your suggestion but it didn't work. I called Adobe and after a lot of trial and error they were able to fix the problem.

There was a problem with my touchpad/mouse settings and a few other things. Winrar was downloaded and some sort of something installed.

The Atl + Shift + Drag still doesn't work all that well when applying it to a line but it now works great with all the other shapes.

Thanx again for giving it a go. Much appreciated.

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5. Wade_Zimmerman,

Jul 3, 2012 11:25 PM in reply to Kar209

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I was reluctant to suggest tha you might have a conflict as I have receive a lot of negative reaction to such a suggestion even after it prove to be so without even a hint of a thank you.

I am reluctant t suggest that you might still have a conflict which is possible. But it is only a suggestion.

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6. Manish-Sharma,

Jul 3, 2012 11:34 PM in reply to Kar209

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Can you provide the case number for the suppot call with Adobe.

and I agree with Wade , it does sound like it is a conflict somewhere but can't reach to the conclusion untill it is not checked.

So , you can try starting the machine in Safe mode and then check .

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7. Kar209,

Jul 5, 2012 11:11 PM in reply to Manish-Sharma

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Hello there Manish

Sorry for taking a bit to get back here ... uhhh just so busy lately

any way, I am uncertain of exactly which case number from Adobe is in regard to this matter so, I am going to post the two most recent ones which appear to match by date received by me and when I made this post.

#1 0183386847

#2 0183382770

I think it's most likely the second one.

Hope this helps.

If you're able and/or have the time I would love to hear what you think after reviewing the case from Adobe.

If you live in the USA ~ I hope you had a wonderful 4th of July

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8. Manish-Sharma,

Jul 6, 2012 1:56 AM in reply to Kar209

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I checked both the cases and found that

0183386847 :- is for the Shortcut key not working , which is resolved by the preference reset

0183382770 : is for the Layer panel doesn't show info , which also show that the issue is resolved by the preference reset.

Interesting , Wade has alreay suggested Preference reset and it doesn't work for you .

Could you please provide the screen shot of the layers?

Also , Follow the below steps and it may help :-

1) Open the new document

2) Create the Circle and apply gradient

3) Go to Layers Panel ,

infornt of the Layers name Ex :- "Layer 1" , click on the triangle to see the component (details) of the objects in that layer.

BTW I'm in INDIA , but I enjoyed 4th of July with my collegue and Friends. Thanks.

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9. Jacob Bugge,

Jul 6, 2012 3:07 AM in reply to Kar209

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Kara,

In some cases, just renaming/moving the AIPrefs file is not enough.

You may try to Move the folder with Illy closed, in other words move the whole folder containing the AIPrefs file. If it fails to make a difference, you may move it back and regain your preferences, so it is reversible.

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10. Kar209,

Dec 24, 2012 11:08 PM in reply to Jacob Bugge

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First of all I am so sorry for just getting back to this post as I had become busy with many things and then pretty much forgot about this post.

I too found it very odd that I did exactly what the nice folks at Adobe did and what Awesome Wade suggested but when I performed the actions things wouldn't work for me. All I can say is that I must have been doing something wrong ... LOL ... duh, by that I mean I must'a skipped one tiny tiny step.

Uhhhh I dunno ... computers computers complicated little critters

Any way, I came back to give a waaaaay overdue HUGE thanx to all three of you!!

THANK YOU!!

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why doesn't my Layers Panel have any info?

Jul 2, 2012 3:30 PM

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