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eddybaby Calculating status...

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Download Assistant

Jul 6, 2012 1:23 AM

Tags: #illustrator #in #log #download #cloud #assistant

I downloaded Illustrator for the 30 day trial. When that trial expired I joined the Cloud. Now every time I launch Adobe Illustrator, the Download Assistant opens and tells me my trial has expired and I then have to log in to 'license' the product. Is this normal, and if not, what do I do about it?

387 Views 2 Replies Latest reply: David__B, Jul 13, 2012 4:26 PM

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1. venzg,

Jul 6, 2012 6:46 AM in reply to eddybaby

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hi

to use your cloud subscription,
-you need to click license the product and sign in using your email and password with your account
-you should be good to go

hope it helps

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2. David__B,

Jul 13, 2012 4:26 PM in reply to eddybaby

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Hi Eddybaby,

Try downloading and installing the updated version of the Adobe Application Manager listed here

http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

That should fix the issue

-Dave

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