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FAQ: What information should I provide when asking a question on Flash Professional forums?

Jun 10, 2013 8:08 AM

Tags: #flash_professional #questions #errors #crashes #faqs #flash_professional_cs6 #crash_logs #flash_crashes

When asking a question on the Flash Professional user-to-user forums, you can make it easier by proactively providing answers to the following questions:

  • Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
  • Please give us more information about your Creative environment:
    • What version of Flash Professional are you using? And, if applicable, include the minor version number (e.g., Flash Professional CS5.5 with the 10.5.1 update).
    • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". Also, see this page to quickly check if your OS is supported for the version of Flash Professional you are using.
    • Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected.
  • If you are getting error message(s), what is the full text of the error message(s)?
  • If you encountered a crash, please upload Flash Professional log files to any free file sharing sites and post a link. Depending on the OS you are using, you will find the crash logs at:
    • Win: Program Files\Common files\Adobe\Installers or \Documents and Settings\<user>\Local Settings\ApplicationData\Adobe\AAMUpdater\1.0\
    • Mac: /Library/Logs/Adobe/Installers or ~/ Library/ApplicationSupport/Adobe/AAMUpdater/1.0/
  • Did you encounter the issue in spite of recreating Flash Professional preferences?
  • What were you doing when the problem occurred?
  • Has this ever worked before?
  • What other software are you running on the system?
  • Also, do check the Flash Professional FAQs list and also do a quick Flash Professional Community Help search to see if your question has been addressed already.
  • Adding screenshots and FLAs to your discussions is highly useful and will help fetch an answer faster and easier.

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