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Brian Kiel
Currently Being Moderated

FlashPro & Photoshop CS6 (cc) installs fail

Jul 6, 2012 10:41 AM

Tags: #photoshop #install #cs6 #creative_cloud #flash_professional_cs6



Working through the Adobe Application Manager, the apps download completely, start to install & then encounter a fatal error. The Application Manager tells me "error (34)".


The error summary page tells me -> FATAL: Payload '{xxxx-not-sure-what-this-random-string-is-but-obfusicating-it-just-i n-case-xxxx} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All' information not found in Media_db.


Fireworks, Dreamweaver, Muse, Edge, etc install fine... haven't tried Illustrator or others.


[update] tried to install Illustrator. Fails in the same manner as the Flash & Photoshop installs.


I did have the Photoshop CS6 public beta & an (expired) FlashPro 5.5 trial installed, but both were uninstalled (using adobe uninstallers) prior to my attempt at a full CS6 install.



Any thoughts?  Already tried running the CS cleaner utility.


Installation environment:

OSX 10.7.4

late 2010 MBP, 4GB mem, 60GB storage available.

  • Currently Being Moderated
    Jul 6, 2012 11:07 AM   in reply to Brian Kiel

    Brian Kiel what version of the Adobe Application Manager are you using?  You can locate the application in Applications/Utilities/Adobe Applicaton Manager/core.  You can find the version by selecting the Adobe Application Manager and selecting Get Info from the File Menu.


    Also you can download and install the released trials and choose the option to license this software once installed.  You will then want to enter the Adobe ID tied to your Creative Cloud subscription.

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  • Currently Being Moderated
    Jul 6, 2012 11:18 AM   in reply to Brian Kiel

    Excellent Brian you do have the current version.  We are continuing to investigate this issue and the occurances have decreased in later versions of the Adobe Application Manager.  Great to hear that you were able to get the software installed in trial mode!

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