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jbandy
jbandy
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AME CS4 Crashes on Startup

Jul 8, 2012 11:12 PM

Hi I have been useing AME CS4 along with PPro and the rest of the Production Premium suite for some time now.  All of which are installed on a windows machine running Vista 64bit with Matrox Axio LE hardware.

 

Yesterday AME was working fine and today when I ran the application it crashes on the startup.  Nothing has changed since the day before so I’m confused as to what has happened.

I have tried re-installing the program twice along with Encore CS4 since I cannot install AME alone but I still encounter the same problem at startup.

The error reads.

Any help is appreciated.  I’m reading other posts to find possible solutions.

Thanks!!!

 

 

 

Adobe Error Log 1.jpg

Adobe Error Log 2.jpg

615 Views   7 Replies   Latest reply: jbandy, Jul 18, 2012 10:35 PM
 
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  • Jeff Bellune
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    1. Jeff Bellune,
    Jul 7, 2012 1:11 PM   in reply to jbandy
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    Did you move your watch folder without telling AME where it went?

     

    Jeff

     
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  • jbandy
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    2. jbandy,
    Jul 7, 2012 1:12 PM   in reply to Jeff Bellune
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    I don't know, what is a watch folder?

     
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  • Jeff Bellune
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    3. Jeff Bellune,
    Jul 7, 2012 1:18 PM   in reply to jbandy
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    jbandy wrote:

     

    I don't know, what is a watch folder?

    It's that thing referenced in line 5 of your crash report.

     

    Also here:

     

    Media Encoder Help | Add and manage items in the encoding queue

     

    Jeff

     
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  • jbandy
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    4. jbandy,
    Jul 7, 2012 1:25 PM   in reply to Jeff Bellune
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    OK thanks, but no I Haven't moved anything.  Should I do something with the watch folder?

     
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  • Jeff Bellune
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    5. Jeff Bellune,
    Jul 7, 2012 2:13 PM   in reply to jbandy
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    CS5 and later had better watch folder management than CS4. 

     

    I don't know how (or if) a watch folder was created in your case, but trashing your preferences may be the way to delete it.  Try launching AME with the Alt key held down -- hopefully that will reset your prefs.  If it doesn't, you'll have to manually find the prefs file and delete it.  For CS5+ on Windows 7, it's here:

     

    C:\Users\Jeff Bellune\AppData\Roaming\Adobe\Adobe Media Encoder\5.5\AMEPrefs.xml

     

    YMMV.  There's also a Watch Folder Info.xml in that folder in CS5.5, so you may want to look for and delete a similar file before you trash your prefs.

     

    Jeff

     
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  • jbandy
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    6. jbandy,
    Jul 8, 2012 1:35 PM   in reply to Jeff Bellune
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    I tried launching AME with the alt key held down but still had the same result.  I also tried deleting the preferences folder from

    my documents/adobe/adobe media encoder/4.0

    but AME still would not open.

     

    I'm considering performing a system restore to a point when the program was working.

     

    Is there anything else I can try?  Thanks for your help!!!!

     
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  • jbandy
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    7. jbandy,
    Jul 18, 2012 10:35 PM   in reply to jbandy
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    The problem was resolved after removing the prefences.  Thanks!

     
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