Hi I have been useing AME CS4 along with PPro and the rest of the Production Premium suite for some time now. All of which are installed on a windows machine running Vista 64bit with Matrox Axio LE hardware.
Yesterday AME was working fine and today when I ran the application it crashes on the startup. Nothing has changed since the day before so I’m confused as to what has happened.
I have tried re-installing the program twice along with Encore CS4 since I cannot install AME alone but I still encounter the same problem at startup.
The error reads.
Any help is appreciated. I’m reading other posts to find possible solutions.
I don't know, what is a watch folder?
It's that thing referenced in line 5 of your crash report.
CS5 and later had better watch folder management than CS4.
I don't know how (or if) a watch folder was created in your case, but trashing your preferences may be the way to delete it. Try launching AME with the Alt key held down -- hopefully that will reset your prefs. If it doesn't, you'll have to manually find the prefs file and delete it. For CS5+ on Windows 7, it's here:
C:\Users\Jeff Bellune\AppData\Roaming\Adobe\Adobe Media Encoder\5.5\AMEPrefs.xml
YMMV. There's also a Watch Folder Info.xml in that folder in CS5.5, so you may want to look for and delete a similar file before you trash your prefs.
I tried launching AME with the alt key held down but still had the same result. I also tried deleting the preferences folder from
my documents/adobe/adobe media encoder/4.0
but AME still would not open.
I'm considering performing a system restore to a point when the program was working.
Is there anything else I can try? Thanks for your help!!!!
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