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Hyperlinked button in scrollable frame not working

Jul 8, 2012 12:37 PM

Hi all,

 

I'm working on a multi-article folio. The first article includes a scrollable frame that contains a group made up of one image and two buttons.

 

One of those buttons works correctly; that is, it is a mailto that brings up an email client when clicked.

 

The other button should open a web page in a separate window. However, when I click this button, I get the following error message:

 

Cannot Open Page

This page cannot be opened because of a error.

The error is "A server with the specified hostname could not be found." (-1003).

 

The odd thing is that another button in the second article that links to the exact same URL *does* work correctly. That article does not use scrollable frames; instead, the button is on top of an image sequence. I have very carefully copied and pasted the URL from the button that does work to the button that does not work. No joy.

 

Here's a screenshot of the first article that shows the non-functioning button outlined in a blue frame:

 

problem_button.jpg

 

I am using InDesign CS6 (version 8.0) and Folio Builer

12.2.4.20120611_m_691037 8.0.7.21 .

 

Your help is much appreciated!

 
Replies
  • Currently Being Moderated
    Jul 8, 2012 12:41 PM   in reply to Terri Stone

    Does the link point to a destination that redirects to a mobile site? If so, you’ll need to provide the actual mobile site URL.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Jul 8, 2012 12:53 PM   in reply to Terri Stone

    Hmmm. Not sure what it could be.

     

     

     

    The button is set to go to url, right? If you want to dump it into a dropbox folder I’ll take a look when I have a minute.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Jul 8, 2012 5:39 PM   in reply to Terri Stone

    It happened to me too and the only workaround was that I copied the hyperlink text and created a separated text box and pasted the link.

     

    I then made that textbox "fot frame to content". After that I created a button out of it and assigned the URL for it. After all this I pasted the button in the text as text object.

     

    Here is a screenshot. This text was within scrollable frame

     

    Screen Shot 2012-07-09 at 10.37.11 AM.png

     
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  • Currently Being Moderated
    Jan 2, 2013 10:14 AM   in reply to Bob Levine

    Bob - I've read your similar replies on a few different posts.  Is there an article or further information on why redirects do not work (or are not permitted?) in Adobe DPS tablet publications?  Thx in advance for your help.

     
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  • Currently Being Moderated
    Jan 2, 2013 11:02 AM   in reply to Rachel A. Benoit

    I have no idea of the technical reasons for it. But they don't work and

    you need to use the redirected link.

     

    Bob

     
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