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Gigi C
Gigi C
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Acrobat will not open any documents, HELP! Thank you!

Jul 4, 2012 1:11 PM

Tags: #cs6 #acrobat_x #creative_cloud

Adobe Acrobat will not open any documents, it tells me it is a trial, I click on license product and get a thank you for your Adobe Cloud subscription... but then when I try to open a pdf I get the same message it just keeps looping from trial will run out in 7 days to trial will run out in 13 days and I can never open a pdf. I am going to try and uninstall and reinstall. For most of us, not being able to open a pdf is comparable to not being able to work. This is totally UNacceptable. Clients and bosses are counting on my being able to do my job, I can't say to them, "Oh well the dog "Adobe" ate my homework." PLEASE fix this Adobe! Thank you.

 

Here is a screen shot of the messages...

 

AcrobatErrorCloudMessageIntalled.jpg

 

I  uninstalled, rebooted, reinstalled from Adobe Application Manager, thought all was great when it asked for my user name and password, then when I clicked Launch... same issue. FRUSTRATING! Any one have a fix? I even created a pdf using InDesign, made sure I had View PDF after exporting checked and still got that awful Trial box. The pdf did show up in my documents, but I can not open it.

 

Any help would be greatly appreciated. Thank you!

1096 Views   7 Replies   Latest reply: Manish-Sharma, Jul 9, 2012 12:06 AM
 
Replies
  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 4, 2012 1:31 PM   in reply to Gigi C
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    Gigi C I would recommend you try removing Adobe Acrobat and then reinstall utilizing the Adobe Application Manager.  You will want to remove Acrobat using the Program and Features control panel.

     
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  • Gigi C
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    2. Gigi C,
    Jul 4, 2012 1:34 PM   in reply to Jeff A Wright
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    Thank you Jeff, but I am pretty sure that is how I uninstalled it the first time.

     
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  • Gigi C
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    3. Gigi C,
    Jul 4, 2012 1:40 PM   in reply to Gigi C
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    AcrobatErrorCloudMessage_InstallationComplete.jpg

    This is how I launched it. Thank you for taking time to check it out.

     
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  • Gigi C
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    4. Gigi C,
    Jul 8, 2012 5:22 PM   in reply to Gigi C
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    If anyone has an answer, I would really really appreciate it! Have uninstalled through Programs and Features just as suggested and reinstalled through Adobe Application Manager several times. Still can not open a PDF. I have not found any work around, except to use another computer that has CS5.5 installed, but this is the computer that I need to use and this is the computer that I paid for the CS6 Suite (I deleted CS5.5 when I upgraded to CS6). Customer Support says they are available 24/7 yet there is no technical support on the weekends and suggested to use the forums... In looking at other forum threads I see this is a fairly common issue with CS6 but not many answers. Please Adobe this is seriously affecting my ability to work.

    Thanks in advance!

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    Jul 8, 2012 5:27 PM   in reply to Gigi C
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    http://forums.adobe.com/message/4496723

     

    Check the above link , try the steps it may help.

     
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  • Gigi C
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    6. Gigi C,
    Jul 8, 2012 6:34 PM   in reply to Manish-Sharma
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    Thank you Manish-Sharma, I followed the instruction in the thread, and for the first time in a week I can actually open a PDF. I am not sure if this will be a permanant fix, we will see on the 30 day mark. I really appreciate that you read my question and gave me an answer that allowed me to open Acrobat. I also opened Photoshop, InDesign, Illustrator and AfterEffects. They all opened with the exception of a small glitch when I opened Illustrator which was cleared up in moments. See screetshot.

     

    AcrobatErrorCausingIllustratorProblem.jpg

    Thank you again! Much appreciated!

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    Jul 9, 2012 12:06 AM   in reply to Gigi C
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    For you Illustrator error ,

     

    Right click on the Adobe "Illustartor.exe" file then select "Run as administrator"

    your problem will be solved.

     
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