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TJW_28
TJW_28
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Content viewer won't appear on desktop in CS6

Jun 1, 2012 8:54 AM

In CS6, do you now have to create a Folio in order to preview content in the Desktop Content Viewer? In CS5.5 I clicked Preview at the bottom of the Overlay Creator Panel and it would come up on my desktop. In CS6, when I click Preview at the bottom of the Folio Overlay panel the Desktop Content Viewer does not appear on my desktop. I went to update my DPS tools again but it says they are all updated. And now when I save the file down to a CS5.5 version, I open it in 5.5 and the Desktop Content Viewer doesn't work there now either.

1300 Views   8 Replies   Latest reply: geoffmeston, Jul 9, 2012 5:15 AM
 
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  • jamesroche
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    1. jamesroche,
    Jun 1, 2012 9:42 AM   in reply to TJW_28
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    I'm interested in hearing more about your experience. I just used Preview from Overlay Creator in CS6 without problems. Do you get an error message when previewing, or is just blank? What are the contents of the folio you're previewing?

     
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  • TJW_28
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    2. TJW_28,
    Jun 1, 2012 11:00 AM   in reply to jamesroche
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    I'm trying to preview a 6 page document, I only have it in vertical format right now, I haven't created the horizontal yet. When I hit preview, a status bar comes up that says its processing the document, but when that's finished nothing else happens, the content viewer doesn't open like it used to in 5.5. I've only been working in DPS for a few weeks so I'm still learning how to do everything.

     
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  • TJW_28
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    3. TJW_28,
    Jun 5, 2012 11:08 AM   in reply to TJW_28
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    I had to uninstall Adobe Air and InDesign and reinstall the applications, and then update my DPS tools again, and then the Content Viewer worked on my desktop.

     
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  • geoffmeston
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    4. geoffmeston,
    Jul 5, 2012 2:33 AM   in reply to TJW_28
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    I am having the same issue in CS6 Indesign. I try to preview using the desktop viewer and nothing happens, it silently fails.

    I have uninstalled Indesign CS6 (including preferences), Uninstalled adobe Air 3.3. Uninstalled the content viewer.

    rebooted, reinstalled air rebooted, reinstalled Indesign CS6 rebooted...

     

    And it still doesn't work!

     

    I think it may be to do with AIR rather than InDesign because it goes through the progressbars in InDesign and I have previously a BETA version of AIR that caused an issue else where, even though this is now uninstalled and the latest release of AIR is installed it still is failing to comunicate with AIR.

     

    Any ideas...

     

    thanks Geoff

     
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    5. Bob Bringhurst,
    Jul 5, 2012 8:12 AM   in reply to geoffmeston
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    After you installed InDesign CS6, did you choose Help > Updates and updated the DPS Desktop Tools?

     
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  • geoffmeston
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    6. geoffmeston,
    Jul 5, 2012 9:03 AM   in reply to Bob Bringhurst
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    Yep i did this...

    I also, based on another post, installed earlier version of the tools, but this made no difference. I suspected it wouldnt as it installed to different version folders.

     

    Its really frustrating as it works fine on a co-workers PC running 64bit WIndows 7

     

    I now get this error... i deleted my current folio and started again and when i try to preview...

    Untitled-1.jpg

     
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  • Saleh S
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    7. Saleh S,
    Jul 9, 2012 5:05 AM   in reply to geoffmeston
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    Me too the same problem, I can see the progress of the preview but without any final result !

    I have tried all your suggestions but still the same.  

     
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  • geoffmeston
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    8. geoffmeston,
    Jul 9, 2012 5:15 AM   in reply to Saleh S
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    have set up a new thread http://forums.adobe.com/thread/1034076

    as it appears this one is marked as CORRECT. The answers here dont solve the issue

     
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