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CS6 Proxy Autentication when trying to install.

May 30, 2012 3:08 AM

I've been trying to install CS6 Design Standard on an I-Mac with Lion installed.

 

I keep on getting prompted with the following message after I've entered the serial numbers.

 

"Unable to authenticate user.  Please check the username and password and try again"

 

All my proxy settings are correct and I'm entering the correct username and password.

 

Thanks in advance for any assistance.

1263 Views   3 Replies   Latest reply: MichaelKazlow, Jul 11, 2012 1:50 PM
 
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  • dp-aam
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    1. dp-aam,
    May 31, 2012 9:06 PM   in reply to User_ZA
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    Can you share PDApp.log, it is present in ~/Library/Logs location of your machine.

     
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  • Marco Falsitta
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    2. Marco Falsitta,
    Jul 9, 2012 4:56 AM   in reply to User_ZA
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    I have the same annoying problem.

     

    here my log just after the proxy login attempt:

     

    7/9/2012 13:55:34.469 [INFO] ProvCommon.IMSAuthorizationCompleteCommand Adobe IdP authorization complete, processing response...

    7/9/2012 13:55:34.471 [INFO] ProvisioningNativeAppletBase Performing storeDeviceToken...

    7/9/2012 13:55:34.472 [WARN] ProvisioningNativeAppletBase Invalid vulcanID argument while performing storeDeviceToken

    7/9/2012 13:55:34.472 [WARN] ProvisioningNativeAppletBase Invalid callerID argument while performing storeDeviceToken

    Mon Jul  9 13:55:34 2012          [INFO] LWANative - Performing store device token

    Mon Jul  9 13:55:34 2012          [INFO] IMSLib - Performing fetch IDP response for key...

    Mon Jul  9 13:55:34 2012          [WARN] IMSLib - Failed to retreive scope from the input xml while invoking IMS_fetchIDPResponseForKey

    Mon Jul  9 13:55:34 2012          [INFO] IMSLib - Using environment:https://ims-na1.adobelogin.com

    Mon Jul  9 13:55:34 2012          [INFO] IMSLibHelper - setting authproxy credentials in fetchAccessTokenForDeviceToken

    Mon Jul  9 13:55:34 2012          [INFO] OPM - Build Version - 6.0.56.0

    Mon Jul  9 13:55:34 2012          [INFO] OPM - Logging Level verbosity Set  to 4

    Mon Jul  9 13:55:34 2012          [INFO] OPM - Schema version and schema compatibility version are same or greater than current

     

     

    Mon Jul  9 13:55:34 2012          [INFO] OPM - returning size of value as:-1340585240

    Mon Jul  9 13:55:34 2012          [INFO] OPM - returning size of value as:-1340585240

    Mon Jul  9 13:55:34 2012          [INFO] OPM - Released OPM refrence successfully

    Mon Jul  9 13:55:34 2012          [INFO] IMSLibHelper - Failed to set authproxy credentials in setProxyCredentialsForHTTPRequest

    Mon Jul  9 13:55:34 2012          [INFO] IMSLibHelper - Failed in setting authproxy credentials in fetchAccessTokenForDeviceToken

    Mon Jul  9 13:55:34 2012          [ERROR] IMSLib - HTTP Request Status code received: 407. The proxy requires authentication.

    Mon Jul  9 13:55:34 2012          [ERROR] IMSLib - HTTP Request Status code received: 407. The proxy requires authentication.

    Mon Jul  9 13:55:34 2012          [INFO] IMSLibHelper - Failed in HTTPRequest in fetchAccessTokenForDeviceToken

    Mon Jul  9 13:55:34 2012          [ERROR] IMSLib - Unable to generate accessToken while performing fetch access token for device token

    Mon Jul  9 13:55:34 2012          [WARN] IMSLib - imslib error-24 in showAAMcallClientCallbackFn

    Mon Jul  9 13:55:34 2012          [INFO] IMSLib - Invoking client callback function with response and status : 24

    Mon Jul  9 13:55:34 2012          [INFO] LWANative - Proceeding with imslibCallback...

    Mon Jul  9 13:55:34 2012          [INFO] LWANative - Inside sendVulcanEvent

    Mon Jul  9 13:55:34 2012          [INFO] vulcanEventDispatcher - Build Version - 6.0.335.0

    Mon Jul  9 13:55:34 2012          [INFO] vulcanEventDispatcher - Logging Level verbosity Set  to 4

    Mon Jul  9 13:55:34 2012          [INFO] vulcanEventDispatcher - Taking appId as default in broadcastVulcanEvent

    Mon Jul  9 13:55:34 2012          [INFO] VulcanEventHandler - message Type is empty to BroadCastMessage, setting message Type to default

    7/9/2012 13:55:34.604 [INFO] ProvCommon.StoreDeviceTokenResponseCommand Proxy Authentication error: 'IMS_ERROR_AUTH_PROXY_REQUIRED'. Showing Authenticating proxy dialog.

    Mon Jul  9 13:55:35 2012          [INFO] vulcanEventDispatcher - broadcasted event successfully in broadcastVulcanEvent

    7/9/2012 13:55:48.024 [INFO] ProvisioningNativeAppletBase Saving proxy credentials in IMSLib session: B57BF1C4-9DC3-498F-8894-062421792EE7

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Performing set proxy credentials for IMSLib session

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Performing setProxyCredentialsInIMSLibSession...

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Saved proxyCredentials in IMSLib session in setProxyCredentialsInIMSLibSession...

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Set credentials in IMSLib session successfully!

    7/9/2012 13:55:48.029 [INFO] ProvisioningNativeAppletBase Saved proxy credentials in the IMSLib session: B57BF1C4-9DC3-498F-8894-062421792EE7 Successfully!

    7/9/2012 13:55:48.030 [INFO] ProvCommon.IMSAuthorizationCompleteCommand Adobe IdP authorization complete, processing response...

    7/9/2012 13:55:48.032 [INFO] ProvisioningNativeAppletBase Performing storeDeviceToken...

    7/9/2012 13:55:48.032 [WARN] ProvisioningNativeAppletBase Invalid vulcanID argument while performing storeDeviceToken

    7/9/2012 13:55:48.033 [WARN] ProvisioningNativeAppletBase Invalid callerID argument while performing storeDeviceToken

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Performing store device token

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Performing fetch IDP response for key...

    Mon Jul  9 13:55:48 2012          [WARN] IMSLib - Failed to retreive scope from the input xml while invoking IMS_fetchIDPResponseForKey

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Using environment:https://ims-na1.adobelogin.com

    Mon Jul  9 13:55:48 2012          [INFO] IMSLibHelper - setting authproxy credentials in fetchAccessTokenForDeviceToken

    Mon Jul  9 13:55:48 2012          [INFO] IMSLibHelper - Authproxy credentials set successfully in fetchAccessTokenForDeviceToken

    Mon Jul  9 13:55:48 2012          [ERROR] IMSLib - HTTP Request Status code received: 407. The proxy requires authentication.

    Mon Jul  9 13:55:48 2012          [ERROR] IMSLib - HTTP Request Status code received: 407. The proxy requires authentication.

    Mon Jul  9 13:55:48 2012          [INFO] IMSLibHelper - Failed in HTTPRequest in fetchAccessTokenForDeviceToken

    Mon Jul  9 13:55:48 2012          [ERROR] IMSLib - Unable to generate accessToken while performing fetch access token for device token

    Mon Jul  9 13:55:48 2012          [WARN] IMSLib - imslib error-25 in showAAMcallClientCallbackFn

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Invoking client callback function with response and status : 25

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Proceeding with imslibCallback...

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Inside sendVulcanEvent

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Dispatcher lib is already loaded in sendVulcanEvent

    Mon Jul  9 13:55:48 2012          [INFO] vulcanEventDispatcher - Build Version - 6.0.335.0

    Mon Jul  9 13:55:48 2012          [INFO] vulcanEventDispatcher - Logging Level verbosity Set  to 4

    Mon Jul  9 13:55:48 2012          [INFO] vulcanEventDispatcher - Taking appId as default in broadcastVulcanEvent

    Mon Jul  9 13:55:48 2012          [INFO] VulcanEventHandler - message Type is empty to BroadCastMessage, setting message Type to default

    Mon Jul  9 13:55:48 2012          [INFO] vulcanEventDispatcher - broadcasted event successfully in broadcastVulcanEvent

    7/9/2012 13:55:48.464 [INFO] ProvisioningNativeAppletBase Fetching proxy credentials from IMSLib session: B57BF1C4-9DC3-498F-8894-062421792EE7

    Mon Jul  9 13:55:48 2012          [INFO] LWANative - Performing get proxy credentials from IMSLib session

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Performing getProxyCredentialsInIMSLibSession...

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Retreived data successfully from IMSLib's session in IMS_getProxyCredentialsFromIMSLibSession...

    Mon Jul  9 13:55:48 2012          [INFO] IMSLib - Performing releaseData...

    7/9/2012 13:55:48.469 [INFO] ProvCommon.StoreDeviceTokenResponseCommand Proxy Authentication error: 'IMS_ERROR_AUTH_PROXY_FAILED'. Showing Authenticating proxy dialog.

    7/9/2012 13:55:54.730 [INFO] ProvCommon.EndIMSWFCommand End Adobe ID authorization workflow with errorCode: access_denied

    7/9/2012 13:55:54.730 [INFO] Deployment.IMSWorkflowCommand IMS workflow Back. Workflow will be similar to register later.

    7/9/2012 13:55:56.808 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_INSTALL_EULA

     
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  • MichaelKazlow
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    3. MichaelKazlow,
    Jul 11, 2012 1:50 PM   in reply to Marco Falsitta
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    Moved to Downloading, Installing, Setting Up

     
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