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TWilbert
TWilbert
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Elements stopped working-PDF?

Jul 9, 2012 10:47 AM

Tags: #pdf #errors #unusable

Suddenly, I cannot open the Edit program without getting the error dialog "This is not a valid Portable Document File (PDF) document.  It cannot be opened." It pops up when I open the program, try to open any document (trying to work with JPEGs), or if I try to click on anything in the program... tool, menu, etc. EVEN WITH NO FILE OPEN!  The error pops up constantly and the program is totally unusable.  I ran the update program and it is the latest version, but this keeps happeneing.  HELP! 

669 Views   6 Replies   Latest reply: TWilbert, Jul 20, 2012 9:09 AM
 
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Jul 9, 2012 10:57 AM   in reply to TWilbert
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    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs folder. Keep holding down all three keys until you get the settings option.

     

    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

    Click on Yes

    Then wait whilst Elements rebuilds the preferences.

     
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  • Barbara B.
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    2. Barbara B.,
    Jul 9, 2012 11:00 AM   in reply to TWilbert
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    Is this the mac version, by any chance? If so, the keys you want are command+shift+option.

     
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  • TWilbert
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    3. TWilbert,
    Jul 9, 2012 2:45 PM   in reply to Barbara B.
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    Sorry I didn't specify the version.  It is the Mac version.  I tried the suggestion above and got the Delete Adobe Photosop Elements Steeings File message, click on Yes and the program opens and the same PDF error dialog keeps coming up...

     
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  • Barbara B.
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    4. Barbara B.,
    Jul 9, 2012 3:02 PM   in reply to TWilbert
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    Go to your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 10 settings (or whatever version this)

    Adobe Photoshop Elements 10 paths (ditto)

     

    Repair permissions and try again. If you are using lion, that library is hidden. To see it Option-click the Go menu in the finder and it will appear below the little house for your user account. While you are in there go to the Saved Application States folder and delete any states for PSE.

     
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  • TWilbert
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    5. TWilbert,
    Jul 10, 2012 3:00 PM   in reply to Barbara B.
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    Went through you rprocedures, found the files you indicated for deletion... still did not work.  I got frustrated and simply uninstalled the program, repaired the permissions and reinstalled it, and it is working fine for now.  Thank you for your help!

     
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  • TWilbert
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    6. TWilbert,
    Jul 20, 2012 9:09 AM   in reply to TWilbert
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    Well Here I am 10 days later and ;guess what is happening.  PhotoShop Elements 10 for Mac is back to giving me the repetitive error message  about something being an invalid PDF.  Program is back to being totally unusable.  Starting to get that Hoodwinked feeling! 

     
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