I spent about 2 hours with Technical Assistance last night on this issue. I am getting the issue with Windows 7. No resolution. We tried as Administrator, using Firefox, log on, log off, install download assistant, uninstall.
I finally fixed the problem. I created a new Adobe ID and the system immediately allowed me to log in and download the trial software and I used my serial numbers that were emailed to me. The problem is not on the user end. There is some kind of problem on the Adobe end. As a matter of fact, I am using my new ID because I can only use my old ID to log into My Adobe. When I go to anything else, I am redirected to a login screen that refuses to accept my credentials. If anybody from adobe reads this, please review case 183683287. I plan to write a long letter of complaint. Even though I plan to complain, I will give credit they were very curteous and tried hard, but were unsuccessful.
