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geoffmeston
geoffmeston
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Desktop Content Viewer won't appear in InDesign CS6

Jul 9, 2012 5:13 AM

Tags: #content #desktop #indesign #windows #won't #pc #in #7 #viewer #cs6 #64bit #running #appear

I am having an issue in CS6 Indesign with teh ADOBE DESKTOP CONTENT VIEWER.

 

I try to preview a folio using the desktop viewer and nothing happens, it silently fails.

I have uninstalled Indesign CS6 (including preferences), Uninstalled adobe Air 3.3. Uninstalled the content viewer.

rebooted, reinstalled air rebooted, reinstalled Indesign CS6 rebooted...

 

After installing InDesign CS6, i choose Help > Updates and updated the DPS Desktop Tools

 

And it still doesn't work!

 

I think it may be to do with AIR rather than InDesign because it goes through the progressbars in InDesign and I have previously a BETA version of AIR that caused an issue else where, even though this is now uninstalled and the latest release of AIR is installed it still is failing to comunicate with AIR.

 

I also, based on another posts recomendation, installed earlier version of the tools, but this made no difference. I suspected it wouldnt as it installed to different version folders.

 

Its really frustrating as it works fine on a co-workers PC running 64bit WIndows 7

 

I now get this error if the folio is a new folio...
I deleted my current folio and started again and when i try to preview i get this...
Untitled-1.jpg

 

 

USER Saleh is experiencing same issues http://forums.adobe.com/people/Saleh%20S

 

I have started thsi new disscussion as for some people the answers in the other thread have resolved this issue but not for us.
(old thread http://forums.adobe.com/message/4545998#4545998)

 

Many thanks Geoff

 

 


1774 Views   10 Replies   Latest reply: geoffmeston, Aug 23, 2012 6:20 AM
 
Replies
  • Saleh S
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    1. Saleh S,
    Jul 9, 2012 12:36 PM   in reply to geoffmeston
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    Hi geoffmeston

    Finally It's working with me right now

    I have spent the whole day working in this issue, I've did massive uninstallation for many adobe applications so really i don't know exactly how it's happened.

    but I think the main step you should do when you uninstalling Adobe Air & Indesign you need also to go to this folder and remove the whole patches inside it.

    C:\Program Files\Adobe\Adobe\AdobePatchFiles

    C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles

     

    And then go back to install AIR & restart & install indesign and DPS CS6 patch.

     

    I hope it's work with you.

     
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  • geoffmeston
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    2. geoffmeston,
    Jul 11, 2012 1:04 AM   in reply to Saleh S
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    Saleh S, I tried this as you explained, and still the same issue., i also tried a registery cleaner inbetween...

    Its frustrating !

     
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  • cfbudreau
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    3. cfbudreau,
    Aug 10, 2012 8:59 AM   in reply to geoffmeston
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    I too have the same problem, very frustrating.  We have invested a lot of money into DPS and InDesign yet find ourselves wasting more time working around all the bugs.

     
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  • HiteshArty
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    4. HiteshArty,
    Aug 23, 2012 5:08 AM   in reply to cfbudreau
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    Hi Everyone,


    I can see, for such a long time many people are facing this issue (Desktop Content Viewer won't appear in InDesign CS6)

     

    Friends here is the solution of this distinguished problem.

     

    Steps: [For Window XP]

    [Make sure your log-in has “Administration” rights]

    1. Open My Computer [Window Key + E].
    2. Open the Main Local Disk [C:].
    3. Click on “Search” tab above.
    4. Click on “All files and folders”.
    5. Write “AdobeContentViewer.air” in “All or part of the file name:” Box.
    6. Click on “Search” [Now you can see “AdobeContentViewer.air” file]
    7. Double click on “AdobeContentViewer.air” to install it.
    8. Select checkbox for “Desktop Shorcut”
    9. Once it installed, open “Adobe Content Viewer” from the desktop.
    10. Now close “Adobe Content Viewer”.
    11. Open Indesign Application and try to “Preview” your article/work from the “Folio Overlay Panel”
    12. I hope this will work for you.


    Guys please share your experience after performing the above.

     

    Cheers

    Hitesh...

     
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  • geoffmeston
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    5. geoffmeston,
    Aug 23, 2012 5:19 AM   in reply to HiteshArty
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    sorry but this didnt work, adobecontent viewer is installed and runs if you browse to it, but it wont open from inDesign, or preview any folios.

     

    The OS is WIN7 64bit, i wonder if its a Path to ACV issue, or a Air/indesign securtiy/permission problem.

     
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  • HiteshArty
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    6. HiteshArty,
    Aug 23, 2012 5:34 AM   in reply to geoffmeston
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    Ohh, I hope you've uninstalled/installed it.

     
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  • geoffmeston
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    7. geoffmeston,
    Aug 23, 2012 5:37 AM   in reply to HiteshArty
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    yep!!

    all things adobe including flash, air, and indesign, with reboots inbetween... which makes me think its a win7 64 bit issue

     
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  • HiteshArty
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    8. HiteshArty,
    Aug 23, 2012 5:49 AM   in reply to geoffmeston
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    I think so,

    Because I am running "Desktop Content Viewer" on Window XP and Window7 [32 bit] easily.

     

    I hope someone will come up here soon with the solution.

     
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  • Bob Levine
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    9. Bob Levine,
    Aug 23, 2012 5:53 AM   in reply to HiteshArty
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    No problem at all for me on Win 7 64-bit. Whatever the issue is, is very specific to certain machines.

     

     

     

    Bob

     
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  • geoffmeston
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    10. geoffmeston,
    Aug 23, 2012 6:20 AM   in reply to Bob Levine
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    i agree, we have other PCs win7 64bit without issue, i think likely the historical versions of AIr betas / security permissions, registry ghosts, all specific to my machine play a part, but equally some issue in the software also.

     
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