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ccroninc
ccroninc
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Subdomain Setup Not Working

Jul 9, 2012 2:47 PM

Categories: Going Live (Users, Emails, Domains), General Discussion Tags: #domain #subdomain

Hello all, I am a fairly experienced web designer and have worked with a number of CMS systems before. However, I'm relatively new to using Business Catalyst and still trying to fill in the gaps by searching forums and whatnot.

 

I have added a Hostname (A Record) to my domain settings within the BC admin panel. To test it, I specified one of the already live pages as the start page. However, two hours later the subdomain cannot be found. The instructions were very simple and I followed them exactly. Is there some other reason why a subdomain wouldn't work?

 

Thank you,

Colin

1089 Views   12 Replies   Latest reply: mario_gudelj, Sep 6, 2012 11:29 PM
 
Replies
  • Brad Lawryk
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    1. Brad Lawryk,
    Jul 9, 2012 2:53 PM   in reply to ccroninc
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    As far as I know your subdomains should work fine. They can however take as long as 24 hours (but not usually).

     
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  • ccroninc
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    2. ccroninc,
    Jul 9, 2012 2:58 PM   in reply to Brad Lawryk
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    Thanks for the fast response Mark. Yes I'm rather confused by this. I took a small screenshot of the line under my domain settings. The subdomain - http://mixes.newvybe.com/ has a 'Start Page' of /About, which is http://newvybe.com/about. However, nothing appears at that subdomain URL.

     

    screenshot.PNG

     

    I will wait 24 hours to see if anything changes. If it's still not up then does anyone have suggestions of what I should do? There seems to be no cases of this occurring elsewhere online.

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    3. mario_gudelj,
    Jul 9, 2012 4:10 PM   in reply to ccroninc
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    Hi there,

     

    Your domain is not delegated to us and it has two A-records, none of which is pointing to us - http://www.dnswatch.info/dns/dnslookup?la=en&host=newvybe.com&type=A&s ubmit=Resolve

     

    Your subdomain is neither an A-record nor CNAME - http://www.dnswatch.info/dns/dnslookup?la=en&host=mixes.newvybe.com&ty pe=A&submit=Resolve

     

    You have two options:

     

    - Create a CNAME or an A-record for mixes.newvybe.com and add it as a domain name to BC.

     

    - Delegate newvybe.com to us and then create a CNAME for mixes.newvybe.com on your BC site.

     

    Cheers,

     

    -mario

     
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  • ccroninc
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    4. ccroninc,
    Jul 12, 2012 7:21 AM   in reply to mario_gudelj
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    Thanks Mario. I've been looking into this more. I'm newer to this group so still trying to figure out where all their tech stuff lies.

     

    As far as your comment about creating specific type of records, no matter which option I click in the right-hand column (Create domain, CNAME, A-Record, etc.) the result ends up in the top Domain box. So even though I created the subdomain using the A-Record / Hostname option, it appears for me along with the domain. Is this because it isn't delegated to BC?

     

    It appears as though there domain is being routed through CloudFlare since we are using one of their site speed optimization services. Is there anyway for us to administer a subdomain with BC without sending it to your nameservers?

     
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  • Mihai_Tica
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    5. Mihai_Tica,
    Aug 6, 2012 2:04 AM   in reply to ccroninc
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    Hey,

     

    The About page seems to be working now - http://newvybe.com/about

     

    If you want to have the DNS service hosted outside BC (to CloudFlare) you can skip the redelegation part and only create the subdomain like so:

    http://helpx.adobe.com/business-catalyst/kb/domain-name-dns---quick.ht ml#id_42647

     

    As your site is hosted on the US datacenter, in your external DNS service you will need to add the IP address 192.150.2.140

     
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  • ccroninc
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    6. ccroninc,
    Aug 10, 2012 1:36 PM   in reply to Mihai_Tica
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    It wasn't the about page that was an issue. It was the subdomain going to that page.

     

    I ended up using a different solution for this. Thanks though.

     
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  • matt_no7
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    7. matt_no7,
    Aug 22, 2012 2:38 AM   in reply to ccroninc
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    I am having a similar issue to this. I have changed my domain name to be UK as that is where we are based however the IP from dnswatch is US, could this be a reason that both cname and a record do not work in creating a subdomain?

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    8. mario_gudelj,
    Aug 22, 2012 4:18 PM   in reply to matt_no7
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    Hi Matt,

     

    That shouldn't be a problem. Please explain what exactly you're doing, which A-records you're creating etc. so that we can get a better idea of it and perhaps make some suggestions.

     

    Cheers,

     

    -mario

     
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  • matt_no7
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    9. matt_no7,
    Sep 5, 2012 1:10 AM   in reply to mario_gudelj
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    Hi Mario

     

    Have currently set up like this:

     

    A-Record

    blog.quarsh.com  points to  Start Page - Quarsh Blog   UNITED KINGDOM   English (United Kingdom)   This Service

     

    Have also tried adding:

     

    CNAME

    blog.quarsh.com  points to  quarsh.com

     

    Thanks for your help

     

    Matt

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    10. mario_gudelj,
    Sep 5, 2012 9:34 PM   in reply to matt_no7
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    Matt,

     

    The problem here is that your DNS is not hosted with us:

     

    http://www.dnswatch.info/dns/dnslookup?la=en&host=quarsh.com&type=A&su bmit=Resolve

     

    Which means that any record you create on your site will be created in our DNS, but it wont have any effect since your DNS is with ns.123-reg.co.uk

     

    Cheers,

     

    -m

     
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  • matt_no7
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    11. matt_no7,
    Sep 6, 2012 9:21 AM   in reply to mario_gudelj
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    Thanks Mario. I learn something every day! I did not set up the site so was not sure if the name had been transferred prior to me starting here. Would you recommend a transfer across to BC? They don't charge Im told but would be apprehensive about transferring a live site I could just buy the subdomains from 123-reg which should be straightforward enough but then how would I go about pointing an internal part of BC?

     

    Matt

     
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  • mario_gudelj
    1,577 posts
    Oct 13, 2010
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    12. mario_gudelj,
    Sep 6, 2012 11:29 PM   in reply to matt_no7
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    Hey Matt,

     

    If you need subdomains you have two options:

     

    - Leave DNS where it is create an A-record for blog.quarsh.com and point it to an IP address 192.150.8.140. Then in BC interface simply add that subdomain to the site as if you're adding an actual external domain name.

     

    - The other option is to redelegate the domain to BC's DNS servers ns1.worldsecuresystems.com and ns2.worldsecuresystems.com and setup the subdomains in your site's admin.

     

    Cheers,

     

    -mario

     
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