So I followed along with the disscussion on InDesign crashing. Seems most of the these were laptop and Air issues. One of the preference files helped me with my crashing issue.

However, every now & then I still crash because of my error. The problem is, regardless of why the program crashes, each time it does, I totally lose my preferences. My workspaces stay intact, however some of the palette settings go to deafult (fonts, colors, etc).

I have probably reset my preferences over 50 times since I've had the program and I'm ready to pull my hair out! Any solution for this?

Hi Peter,

That's why I'm asking on this forum. I have no idea WHY this is happening with the prefs.

RE: Troubleshooting:

• I can't find this folder to replace the prefs either (stops at cache - there's no InDesign stuff in the Cache folder):

Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>

• I've done "Cmd + Ctrl + Opt + Shift (Mac)" several times, nothing changes, still resetting prefs, still losing them on crashes.
• I've even competely uninstalled and re-installed the entire Adobe package.

Stephanie

Here's where ID crashes whenever I try to change a color from spot to process...

http://pastebin.com/2nT7hNCj

Peter -

Yes, I just followed the link now. I haven't had the issue wth the blank dialogue boxes, it just crashes. We'll see if this works.

Also, when I google show hidden files, I get the version of instructions with the "kill all". I tried this a while back & it didn't work. The link suggested by Larry above worked perfectly (thanks Larry).

So I followed everyone's instructions and now on <computer and InDesign> start up I get this message. NEVER seen this before...

And here's the nitty-gritty:

http://pastebin.com/fMt72VaY

After the crash on start-up, I reopened and so far it's working fine.

I did all the steps yesterday for the dialogue box crash, that's why I though maybe that caused something weird when I started up this morning...

So do I still need to do the _InDesign Recovery if the program's working so far?

I'm sure you can tell... but I'm NOT an IT person what-so-ever, so I just wanted to say thanks for all your patience in helping me.

j3n0 wrote:

 

Hi,

Although I have no answer as to why your ID keeps crashing, you can do this to restore your settings.

Frist try resetting your preference as you did by restarting ID, then set your preferences again, then quit ID.

Then go to the below directories and make a copy of the file "InDesign SavedData" and store it somewhere else.

 

Users/[user]/Library/Caches/Adobe InDesign/Version [version]/InDesign SavedData

 

If you happen to crash again and lose your settings, quit ID then replace the file in the above directory with your backup.

 

Hope that helps.

 

Message was edited by: j3n0

I did this yesterday and following my crash this morning, I reloaded the data file - didn't work, had to reset all my prefs again.

Ok, so I followed the instructions to a tee on the "Replace Your Preferences". This didn't work for me. I think I'm just going to give up on this & go back to CS5.5. The 6 version is the pits - I'm just wasting way too much time trouble-shooting Adobe's problems.

Thanks anyway, everyone!

Here's the info I have Peter:

OS 10.7.4

Typical Open programs:

Yahoo Messenger

Safari

Outlook

iTunes

Stickies

InDesign

Illustrator

PhotoShop

Browse

Acrobat

AIM Chat

I've pretty much been using this array of programs all the time since I've had this computer (Dec 2011).

I have not downloaded or used any other plug-ins that I'm aware of.

No font manager besides fontbook.