Adobe Community: cannot registrate my product (PSE 9.0).

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1. photodrawken,

Jul 5, 2012 1:03 AM in reply to jhedum

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Only Adobe customer support can resolve that problem. Use the "Contact Adobe" link at the bottom right of this forum page to access their support system.

Ken

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2. jhedum,

Jul 5, 2012 2:27 AM in reply to photodrawken

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do not see the "Contact Adobe" link at the bottom right of the forum page.

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3. photodrawken,

Jul 5, 2012 2:39 AM in reply to jhedum

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Well, I'll be damned! They removed it.

Here's the link:

http://helpx.adobe.com/contact/index.html

Ken

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4. 99jon,

Jul 5, 2012 2:39 AM in reply to jhedum

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When you are logged in to the forum simply click on the red Adobe logo (top left on this page)

You can then click on My Adobe or My Orders to find out what products you have registered.

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5. jhedum,

Jul 5, 2012 6:49 AM in reply to photodrawken

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Well I exactly did these link. It took me to a supportpage.

I first select the product i.e. Photoshop Elements.

Second I select a topic i.e. signing in to my account, or registering my product.

As I find nothing to cover my problem I click on "I still need help".

Then I get 3 choices of which just one is choiceable and that is:

Ask our experts. Our community is at your service 24/7.

And then I'm back to the forum and the circle is closed because I'm moving in a circle

without escape.

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6. 99jon,

Jul 5, 2012 7:05 AM in reply to jhedum

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Try the registration FAQ:

http://www.adobe.com/support/registrationfaq.html

If you remain on that page a little while you will often get a pop-up offering on-line chat with an Adobe agent.

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7. jhedum,

Jul 7, 2012 1:30 AM in reply to 99jon

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I stayed on this page for more than 2 hours but nothing happens

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8. ssprengel,

Jul 7, 2012 7:40 AM in reply to jhedum

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Maybe it is the wrong time of day or night. I went to that page and started clicking to expand each topic, waited a few seconds, then expanded the next one, and a chat window popped up within a minute or so.

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9. jhedum,

Jul 10, 2012 6:27 AM in reply to ssprengel

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Well. I operate like you advised me, but the result is the same. The only choiceable option I get is "Asko uor experts".

That is fustrating, because I need help on that product, but can only get help if I registrate it, and cannot registrate because

the product is not registrated.

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Photoshop Elements

cannot registrate my product (PSE 9.0).

Jul 4, 2012 11:43 PM

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