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bmw1978
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download problem

Jul 4, 2012 3:09 PM

Tags: #download_issue

I just downloaded Adobe 10.1.3. After the download finished a window came up with something about making sure I had something, don't remember now, and I tried to locate that window again without success. After the download finished, I tried to launch the program and nothing happened. What do I need to do?

 
Replies
  • Currently Being Moderated
    Jul 4, 2012 4:24 PM   in reply to bmw1978

    Is this for the update to Adobe Acrobat or which application were you updating?  Also which operating system are you using?

     
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    Jul 4, 2012 7:30 PM   in reply to bmw1978

    You keep saying "Adobe", but what program?

    • Adobe Acrobat?
    • Adobe Reader?  (Or, in version 5, Acrobat Reader?)
     
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  • Currently Being Moderated
    Jul 5, 2012 8:27 AM   in reply to bmw1978

    Did you purchase Adobe Acrobat or are you trying to install Adobe Reader 10?  Do you receive any specific error messages when trying to install?

     
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    Jul 7, 2012 8:17 PM   in reply to bmw1978

    Use the Acrobat/Reader cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html

     

    Then re-install Reader.

     
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    Jul 7, 2012 10:35 PM   in reply to bmw1978

    bmw1978 wrote:

     

    it won't save and open.

    Sorry, I don't understand this; what exactly happens when you try to download it - do you get an error message?

     
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  • Currently Being Moderated
    Jul 9, 2012 1:15 AM   in reply to bmw1978

    Most browsers automatically download files into the Downloads folder under 'My Documents'; isn't it in there?

     
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    Jul 10, 2012 9:14 AM   in reply to bmw1978

    If you download other files are you able to locate them successfully?  What if you try a different web browser?  You may also want to try going to Start>Control Panels and select Add/Remove Programs.  From there you can select to uninstall/remove Adobe Reader/Adobe Acrobat from there.

     

    It still is not clear from this thread though if you are attempting to utilize Adobe Reader or Adobe Acrobat?  You mentioned having Adobe Acrobat 5 but then discuss the 10.1.3 update.  What do you have listed exactly in Add/Remove Programs?

     
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  • Currently Being Moderated
    Jul 11, 2012 2:30 PM   in reply to bmw1978

    bmw1978 I have moved this discussion to the Acrobat Installation & Update Issues forum.  Is it possible that you have used a registry cleaner and/or a system optimizer which could have removed the entry from your Add/Remove Programs Control Panel?

     
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