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Jeff A Wright

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How can I reset my password for my Adobe ID?

Aug 13, 2012 6:12 PM

Tags: #account

Solution:

Go to the Sign in page and click the link "Did you forget your password?". Follow the prompts to have an e-mail sent that enables a password reset. If you still have issues please Contact Us.

For more solutions to sign in problems, see:

Adobe account, password, and sign in FAQ

35138 Views 2 Replies Latest reply: cryarbrough, Jul 10, 2012 9:51 AM

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1. cryarbrough,

Jul 10, 2012 9:51 AM in reply to Jeff A Wright

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What do you do when you don't get the email to recover your password? I've sent it twice now for 2 seperate email accounts, and haven't gotten any emails to either of them.

I can't contact Customer Support, all the links lead to http://helpx.adobe.com/contact/ which then leads http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sig n-faq.html that then leads to http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-emai l.html and then finally back to http://helpx.adobe.com/contact/, with no emails or forms along the way.. I'm at a lose on what to do to get my account back.

Thanks,
-Christopher

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2. Jeff A Wright,

Jul 10, 2012 10:00 AM in reply to cryarbrough

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Christopher if you go to Help>Contact Us and choose your product you should then have several topics to choose from. Any of those topics should give you the option to contact our chat or phone support. You can also contact our chat support at http://adobe.ly/yxj0t6.

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Downloading, Installing, Setting Up

How can I reset my password for my Adobe ID?

Aug 13, 2012 6:12 PM

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