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Dr_Manga

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No 3D feature in CS6 - Intel HD 3000 graphics

Jul 9, 2012 7:31 PM

Tags: #photoshop #3d #graphics #intel #cs6 #hd #3000 #extrussion

Hey there!

I'm just wondering if it is normal I don't have the 3D feature in Photoshop CS6. I had it installed in my old laptop (an old one with a AMD Vision processor) and the 3D option was available, but after I moved all my old programs to my new one (a Windows 7, 64 bits, Intel Core i5, Intel HD 3000 Graphics video card) this option is not available. I dunno if it's due to the fact that OpenCL is not available in my laptop or if it's anything else.

Can you help me solving that? Thanks in advance.

Dr Manga

4287 Views 21 Replies Latest reply: Dr_Manga, Jul 10, 2012 7:57 PM

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1. Curt Y,

Jul 9, 2012 7:34 PM in reply to Dr_Manga

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Is 3D not visiable in toolbar, or is grayed out?

Some 3D features need at least 512g of VRAM.

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2. Dr_Manga,

Jul 10, 2012 12:30 AM in reply to Curt Y

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Not visible in the toolbar. I know I need 512 of VRam (I've have +1500 for this thing), so I think it isn't a problem due to this. I'm still thinking it's something related to OpenCL.

The Sys Info taken from PS is the following:

PROCESSOR: Intel Core i5
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2494 MHz
Built-in memory: 3996 MB
Free memory: 2468 MB
Memory available to Photoshop: 3417 MB
Memory used by Photoshop: 76 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 3000
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics 3000
OpenCL Unavailable
Driver Version: 8.15.10.2696
Driver Date: 20120319000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32
Video Mode: 1366 x 768 x 4294967296 colores
Video Card Caption: Intel(R) HD Graphics 3000
Video Card Memory: 1806 MB
Video Rect Texture Size: 8192
Serial number: (removed)

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3. PECourtejoie,

Jul 10, 2012 12:33 AM in reply to Dr_Manga

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Hi! did you check if there is a more current driver? (I doubt that Intel would release them as often as nVidia/AMD, but one never knows...)
Also, open CL is only used for the acceleration of the Blur Gallery filters: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html

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4. PECourtejoie,

Jul 10, 2012 1:13 AM in reply to PECourtejoie

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Quite a lof of them seem to have been released last month: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng

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5. Dr_Manga,

Jul 10, 2012 5:29 AM in reply to PECourtejoie

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Hi PECourtejoie, thanks for replying!

Yes, I do have Intel's latest driver. I tried to update it by using the Windows assistant, but it showed the driver was updated, but when I used Intel's Online Drive Check Utility (not actual name), it told me the driver was not updated, so I did it.

I'm still wondering what happens. I installed OpenCL and it isn't working yet.

Thanks for your help you all. If anyone here knows how to solve this, please, let me know.

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6. Noel Carboni,

Jul 10, 2012 5:37 AM in reply to Dr_Manga

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Not to put too fine a point on it, but traditionally Intel's display driver quality has been, er, less than optimal. I had the impression for a while that they were trying to improve that, but so far they still seem to be struggling.

I can't quite tell whether your new system is a laptop or desktop from your comments, but if the latter and you can augment your system with a video card, that's one possible avenue to success... Something like a VisionTek ATI Radeon HD 7750 is only a hundred bucks.

If you have a laptop that possibility is likely not available, though how new is it? Maybe you can exchange it for one that will run Photoshop better?

-Noel

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7. Dr_Manga,

Jul 10, 2012 5:57 AM in reply to Noel Carboni

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Hey Noel, thanks for such a quick reply!

Well, I bought a Windows 7 laptop (Home Premium 64 bits - Second Generation Core i5-2450M "Sandy Bridge" processor, the same one as the late 2011 Macbook Pro).

It is a Vaio SVE14115FL/w (/w for "white", there's a /p for "pink").

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8. PECourtejoie,

Jul 10, 2012 6:54 AM in reply to Dr_Manga

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Dr Manga, what do you mean by "I installed openCL?" You mean that in system info, the driver date is 20120608000..., and that OpenCL is enabled?
As I told you earlier, openCL is not related to the 3D features.

But are you sure that the 3D is disabled? The 3d tools on the move tool's option bar are greyed out until you create an actual 3D object.
If you have a text layer, or a layer with some text, and you go to the 3D menu, don't you see "create 3d layer from this layer" or something similar?

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9. Dr_Manga,

Jul 10, 2012 7:25 AM in reply to PECourtejoie

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There isn't 3D option in my toolbar (while in my old laptop it was there by default, next to the "Window" menu), that's it!

Screen cap:

Added further info.

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10. Curt Y,

Jul 10, 2012 8:04 AM in reply to Dr_Manga

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When you click on Help/about photoshop does it say EXTENDED?

Extended should also be in the opening splash screen.

Some users buy extended by it does not install properly.

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11. Dr_Manga,

Jul 10, 2012 8:15 AM in reply to Curt Y

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It's the Beta (I hadn't installed it in this computer and I still have trial time).

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12. PECourtejoie,

Jul 10, 2012 8:25 AM in reply to Dr_Manga

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I'd rather try to install the trial version.
Did you get the beta from labs.adobe.com? If not, it might contain malware. The beta had 3D, maybe a bad install?

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13. Noel Carboni,

Jul 10, 2012 8:28 AM in reply to Dr_Manga

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You really do need to completely remove the Beta, run the Creative Suite Cleaner Tool, then install the release.

Might not hurt, if that still doesn't give you success, to go into Help - System Info... and post the information here. It'll be kind of long, but it could be helpful in seeing what's going wrong.

-Noel

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14. Dr_Manga,

Jul 10, 2012 8:53 AM in reply to PECourtejoie

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@PECourtejoie: Yes, it was the official beta that I downloaded. No cracked or unofficial version, that's why I dunno what happens. Also, I don't know if it's a bad install or not. As there are two options when installing the beta (one says "Photoshop CS 6" while the other adds "(64 bits)" to its name), I tried installing first the 64 bits version, then the 2 of them together... And none is working!

@Noel: Hmm... I think I'mma try that tool and then I'll see what happens.

Thanks guys!

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15. Chris Cox,

Jul 10, 2012 10:57 AM in reply to Dr_Manga

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Interesting, since the official beta expired several weeks ago.

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16. PECourtejoie,

Jul 10, 2012 12:42 PM in reply to Chris Cox

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Hence my question. Would it be possible to keep the installer and install later?

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17. Dr_Manga,

Jul 10, 2012 3:52 PM in reply to PECourtejoie

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I installed it in my old laptop when it was release and moved the program from one computer before the trial period expired (using Windows Easy Transfer) because I thought I wouldn't install it on my new one. As the 3D option was not available after the transfer, I went risky and deleted the installation. I installed it again and it worked.

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18. Curt Y,

Jul 10, 2012 6:49 PM in reply to Dr_Manga

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Because PS installs in so many places transfering the program from one computer to another may leave out critical files.

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19. Dr_Manga,

Jul 10, 2012 6:59 PM in reply to Curt Y

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I've found a "way" to make it work: as always, the easiest way was uninstalling the Beta, running the Cleaner Tool and testing the trial version for PS CS6 Extended. Now the 3D option works. The beta is out.

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20. Noel Carboni,

Jul 10, 2012 7:55 PM in reply to Dr_Manga

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Glad it works for you now!

-Noel

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21. Dr_Manga,

Jul 10, 2012 7:57 PM in reply to Noel Carboni

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For you @Noel and all you guys who helped me, THANKS!

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