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Android Viewer does not retain downloaded Folios

Jul 8, 2012 10:42 PM

Hi,

 

Android Viewers (here without subscription) for Google Play Store, do not retain the folio file when downloaded. As long as the app is active (even as background task), there is no problem. But as soon as you kill the background task and relaunch the App, the folio file is missing and the download button shows again. I tested with two different apps.

 

I use the the following tools:

InDesign CS5.5

Adobe Folio Builder Panel 12.2.4

Adobe Folio Producer Tools 1.11

Adobe Viewer Builder 2.1.130

 

The folio is v20

The App is a v21 Android Viewer for Google Play Store without subscription

 

My Test Tablet is an Acer IconiaTab A510 with Android 4.0.3

Developer Mode (USB Debugging, etc.) is off

 

 

Has anyone the same behaviour?

 

 

Thanks

Yves

 
Replies
  • Currently Being Moderated
    Jul 9, 2012 8:32 AM   in reply to Yves Apel - IC

    Hi, I have the same problem: Android viewers do not retain the folio file when downloaded. While app is in background all works fine but when close and relaunch folios must be downloaded again.

     

    I use:

    InDesign CS6

    DPS Desktop Tools CS6

    Adobe Viewer Builder 2.1.130

    Folio and App Version is 21

     

    I tested on:

    Samsung Galaxy Tab 10.1 with Android 3.2

     

    Someone could help us please? Thanks in advance.

     

    Edit: I rebuilt folios and custom viewer for v20 and everything works fine. What a strange...

     
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  • Bob Bringhurst
    4,645 posts
    May 29, 2007
    Currently Being Moderated
    Jul 9, 2012 12:13 PM   in reply to JJVaglio

    Does this happen in the Adobe Content Viewer, your custom viewer, or both?

     
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  • Currently Being Moderated
    Jul 10, 2012 1:44 AM   in reply to Bob Bringhurst

    Hi Bob, also in my case the problem only occurs with the custom viewer.

     
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  • Bob Bringhurst
    4,645 posts
    May 29, 2007
    Currently Being Moderated
    Jul 10, 2012 7:36 AM   in reply to JJVaglio

    I'll see what I can find out.

     
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  • Bob Bringhurst
    4,645 posts
    May 29, 2007
    Currently Being Moderated
    Jul 10, 2012 7:41 AM   in reply to JJVaglio

    If possible, please email me your .apk file: bbringhu@adobe.com

     
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  • Currently Being Moderated
    Jul 10, 2012 12:48 PM   in reply to Bob Bringhurst

    Same issue here.

    A new v21 app.

    After relaunching the app, it returns to the latest viewed issue, but after exiting to the library, the button turn back to Download.

     

    Sent you my APKs.

     
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  • Bob Bringhurst
    4,645 posts
    May 29, 2007
    Currently Being Moderated
    Jul 10, 2012 12:50 PM   in reply to Adi Ravid

    Thanks. The DPS team filed a bug and is working on a solution. I'll let you know when I have more information.

     
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  • Currently Being Moderated
    Jul 11, 2012 4:10 AM   in reply to Yves Apel - IC

    Thank you Bob. I will wait for your feedback.

     
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  • Currently Being Moderated
    Aug 19, 2012 7:14 AM   in reply to Bob Bringhurst

    Dear Bob,

    Do you have any clue when this critical bug will be fixed?

    Thanks

    Eli Shklovsky

     
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  • Currently Being Moderated
    Aug 20, 2012 1:11 AM   in reply to Yves Apel - IC

    Adobe is aware of the issue and there would be a Hotfix for this soon.

     
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  • Currently Being Moderated
    Sep 1, 2012 10:46 PM   in reply to Himanshu Singh

    Dear Himanshu,

    Is it already fixed?

     
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  • Currently Being Moderated
    Sep 2, 2012 5:06 AM   in reply to Eli.Shklovsky

    Hey Eli, this has been fixed. You would need to  rebuild your App.

     
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  • Currently Being Moderated
    Sep 3, 2012 5:06 AM   in reply to Yves Apel - IC

    Dear Himanshu,

    Gladly I downloaded the latest builder and created the app but sadly I faced the same problem Yves stated: the app freezes on the startup screen. We use Samsung Galaxy Tab 2 with Android ver 4.04.

    What's now?


     
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  • Currently Being Moderated
    Sep 3, 2012 5:56 PM   in reply to Yves Apel - IC

    Yves/Eli - Workaround is to create a new viewer instead of editing and upgrading it to V22. Click on New in Viewer Builder and build a new Viewer, that should run fine.

     
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  • Currently Being Moderated
    Sep 12, 2012 6:53 AM   in reply to Himanshu Singh

    Dear colleagues,

    I am not sure, that the problems were solved. Today i created the V22 App, uploaded it to Google and also i updated the App. It had erased all previously downloaded folios!!! Our users stated the same issue too. We were among beta-testers starting Drop 6, but now it looks like we are back to that times. So, why do you charge for such kind of service?

     
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