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Hi there, my name is Ryan, and i have a problem.
That problem is Adobe AIR. Whenever i log into a game called League of Legends, sometimes i will receive a message that says "Adobe AIR Debug Launcher has stopped working". then the only action that i can perform is closing the program. This normally happens in champion select and when it happens in champion select i get penalized and have to wait 5-15 minutes to play another game, and i lose 10 ELO (the ranking system for League of Legends). This problem has been occuring for over two months now and it is a common problem in the League of Legends community that Riot (makers of League of Legends) seem to ignore. So, i decided to come here, and hopefully one of you Adobe employees could help me out
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After many reinstallations of Adobe AIR, it still crashes. This problem has been going on for far too long and all i wish to do is play this game please help me out
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I have the same problem, gives me a message adobe debugger has stopped working or something like that, essentially I have to be constantly active on league of legends to ensure the error doesnt occur, also I often see Disconnected red banner on the left side of the play button, it goes away after a while but the whole thing is just irritating.
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Could either of you generate a crash dump file for us to take a look at (.dmp). You can find instructions for doing this in the link below. In addition, please open a new bug on this over at bugbase.adobe.com.
http://forums.adobe.com/message/4159755#4159755
You might also want to try deleting your LoL preference folder but I'm not positive on the location so I'm installing LoL now to find out.
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Hi Chris, there are many people suffering from this Adobe AIR problem such as me. May we have an update on what to do to fix this?-
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KFC, could you generate a crash log for me? I never heard back from anyone if a bug was entered into bugbase.adobe.com.
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https://docs.google.com/open?id=0Bx90Gfqi7FeYOVd3MHhBZ2owUjg
I have uploaded my .dmp file here. My god it was a huge file though!
I hope you find this useful to help fix this issue. I didn't submit a bug as I don't know all the details.
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Thank you for uploading this. They can get pretty big, though zipping them up does help. Would you mind opening a new bug at bugbase.adobe.com with the steps you're taking when a crash occurs? Please post back with the bug's URL. I'm in the process of pulling out the stack trace from your crash dump. Once done I'll attach that along with your dmp to your bug and we can go from there.
Thanks,
Chris
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I also noticed you're using AIR 3.1, could you try updating to our AIR 3.3 beta 3 release to see if it still crashes? If so, it would be great if you could zip up another dmp and post it again.
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What do I put for the 'Product Area' and 'Found in Build'?
The Found in Build does not have 3.3.0.3560 as an option.
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LoL uses a captive runtime of AIR, which basically means that they have their own private version in their app folder. To really test the latest release of AIR out, here's what you need to do:
1. Rename the "Adobe AIR" folder to "Adobe AIR Original" in \Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.0.240\deploy\
2. Download and extract this zip to the same location: AIR 3.6.0.597 Captive Runtime
3. Restart LoL
If you decide to try these steps, please reply to this post and let us know how it works out.
Thanks,
Chris
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alright, i have done the steps and now see beta version on the top right. I will monitor this and see if I crash with this build.
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Hello,im sorry but i have exactly the same problem.
2. Download and extract this zip to the same location: http://dl.dropbox.com/u/2230935/Adobe%20AIR.zip
can i have the zip?
@ Logika , was it helpfull?
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Yes. Since i've done this I have had no issues with the client crashing. So as far as i know, this was the fix to the issue.
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so could u send me this zip files
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Doh, sorry I must have deleted the files. Try this zip: https://dl.dropbox.com/u/2230935/adobe_air.zip
This is also the released version of AIR 3.3, so you won't see the "Beta" label in the upper right corner of the window. I'm also going to reach out to Riot to see if they can investigate this as a more official fix.
Chris
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I am also having the same issue. The only problem I am having with the fix you provided is the folder you said to put the files into. When I get to "....> lol_air_client> releases" I have 2 folders. 1 is labeled "0.0.0.92" and the other is labeled "0.0.0.154". Which folder should I do the fix to?
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On my system, it's the 0.0.0.154\deploy folder. The main thing is you want to do is locate the Adobe AIR folder within the 0.0.0.154 (or 0.0.0.92) folder and back it up before replacing with the new folder I provided.
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How interesting...
I was in the clear for about a month and today I have crashed twice.
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This is weird now. When I open up LoL and put my Username and Password in I have been getting the Adobe Air error message previously stated above. A majority of the time it is this way.If you could provide any information that might be of any help I would greatly appreciate it.
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So Chris,how it goin'? do u contacted with riots? cuz now they fixed bug with loosing elo,but they made if u left Q , u should wait 30 mins,next 60 mins etc. i would like u fix it asap)
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We've been off for the last week, but I'll see if can get the ball rolling with this again.
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TY and idk if this helps, it seems to of gotten worse with this last patch. If you need any more info please let me know, I am more than willing to be of any help.
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For what it's worth, I attached three more crash reports from earlier this month.
https://docs.google.com/open?id=0Bx90Gfqi7FeYektkUkpVeHRVZWs
My bug report was closed. I don't know whether it can be reopened or needs to be recreated.