What's the best way to handle e-commerce returns and exchanges inside BC?
We have a situation where the client wants to issue refund on 1 product out of 6 that are all on the one invoice. We want this reflected on the invoice that we send back to them through the system. We can change the price to -(xx.xx) but we can't change the qty to -1. It always defaults back to 1. What we'd like is for the -1 in the qty to update the product qty in the system against the product and show on the invoice -1 and -(xx.xx) on the line with the product in question. Doable? - or is there another solution?
Best way is to split the invoice. Create a new order of that product, remove it from the other invoice and run it like that. This then when it is returne dand re-shipped can have its own order status running and if they have a order history in their account area if you have one you can reflect this is a returned order etc.
Europe, Middle East and Africa