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eCommerce

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Returns and Exchanges

Jul 10, 2012 12:59 PM

Tags: #checkout #ecommerce #e-commerce #shipping #returns #payment_gateways #returns_and_exchanges #exchanges #returns_&_exchanges

What's the best way to handle e-commerce returns and exchanges inside BC?

387 Views 4 Replies Latest reply: Liam Dilley, Oct 31, 2012 11:13 PM

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1,578 posts
Oct 13, 2010

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1. mario_gudelj,

Jul 10, 2012 6:47 PM in reply to eric_413

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Hey Eric,

The best way is to create some custom order statuses for such situations so that you can mark those orders and then filter them by the order status in reports etc.

-mario

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2. eric_413,

Jul 11, 2012 6:42 AM in reply to mario_gudelj

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Thanks Mario!

That will work. I didn't know you could create custom order statuses. There is so much great stuff packed into BC.

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3. mark_barrett,

Oct 31, 2012 10:55 PM in reply to mario_gudelj

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Hi Mario

We have a situation where the client wants to issue refund on 1 product out of 6 that are all on the one invoice. We want this reflected on the invoice that we send back to them through the system. We can change the price to -(xx.xx) but we can't change the qty to -1. It always defaults back to 1. What we'd like is for the -1 in the qty to update the product qty in the system against the product and show on the invoice -1 and -(xx.xx) on the line with the product in question. Doable? - or is there another solution?

Thanks

Mark

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Feb 28, 2012

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4. Liam Dilley,

Oct 31, 2012 11:13 PM in reply to mark_barrett

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Hey Mark.
Best way is to split the invoice. Create a new order of that product, remove it from the other invoice and run it like that. This then when it is returne dand re-shipped can have its own order status running and if they have a order history in their account area if you have one you can reflect this is a returned order etc.

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