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timeofthemoon
timeofthemoon
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Locked file - why?

Jul 11, 2012 3:38 AM

Tags: #file #issue #locked #cs6 #vanished

I am creating an image in Photoshop CS6. I've saved it a few times but now it's telling me the file is locked. I resaved it as something else and now the original file has vanished!

 

I looked at the properties of the file before it vanished and clicked the security tab and it told me I didn't have permission to view it and I had to be an administrative user, which I am. It gave the option of giving myself permission and said the previous owner may no longer have permission but there was no previous owner listed (obviously because there never was one).

 

These files are very important, I can't risk them just vanishing or locking me out. Why is this happening and how can I stop it?

 

Thanks

1021 Views   9 Replies   Latest reply: timeofthemoon, Jul 12, 2012 4:03 AM
 
Replies
  • c.pfaffenbichler
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    1. c.pfaffenbichler,
    Jul 11, 2012 4:20 AM   in reply to timeofthemoon
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    Does your computer employ some kind of OS – if so: Which one?

    Do you work locally or across a Server?

     
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  • timeofthemoon
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    2. timeofthemoon,
    Jul 11, 2012 5:00 AM   in reply to c.pfaffenbichler
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    I'm using Windows 7 (32 bit)

     

    And locally (I think)

     
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  • Mike Gondek
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    3. Mike Gondek,
    Jul 11, 2012 8:45 AM   in reply to timeofthemoon
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    Many people, myself included experienced permissions problems after upgrading to win 7. You want to choose a top level folder on your drive, right click , choose properties, then I believe a security tab and checking inherit permissions was part of the solution. It is really buried in windows, not like on the mac, so good luck fixing this as it took me hours.

     
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  • Bill Hunt
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    4. Bill Hunt,
    Jul 11, 2012 8:58 AM   in reply to timeofthemoon
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    Can you perform a Save_As, and locate the file to a new Destination Folder?

     

    I does sound like a classic Permissions issue, BUT files can be "locked" by other programs, such as active-scan, real-time anti-virus, anti-malware, anti-anything. Though Windows Indexing has gotten better in Win7, it was once a big culprit too. If Permissions changes do not fix things, you might want to investigate any anti-whatever programs are running, and also try with Windows Indexing OFF, as a test.

     

    Good luck,

     

    Hunt

     
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  • timeofthemoon
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    5. timeofthemoon,
    Jul 11, 2012 9:22 AM   in reply to Mike Gondek
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    I tried to change the permissions under security for just that file as it's the only one I had problems with. It told me I could change the permissions to me from the previous owner (which was no one...) and I did but it didn't do anything. Now I have lost administrator on everything.

     

    I've had the same anti-virus, malware and spyware programs for years and never had a problem.

     

    I did do save as. I can't keep doing save as though, assuming not all the file vanish and just lock, I'll end up with loads of files I don't have permission to delete. Luckily it's not happened again so far but if its done it once then there's a chance it'll do it again.

     
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  • Mike Gondek
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    6. Mike Gondek,
    Jul 11, 2012 10:29 AM   in reply to timeofthemoon
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    Are you able to do a save as to a new filename, or save to a different location. Will help us know whether you have a folder or file with permissions problems, or other.

     
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  • timeofthemoon
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    7. timeofthemoon,
    Jul 11, 2012 10:32 AM   in reply to Mike Gondek
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    Yeah. I saved it as a new file name. I've saved in the same location and a different one.

     
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  • afsdfasg
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    8. afsdfasg,
    Jul 11, 2012 5:48 PM   in reply to timeofthemoon
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    I can't help with permissions, but if you want to see which program is 'locking' your file, you can try Unlocker:

    http://www.filehippo.com/download_unlocker/

     

    Once installed, right click the file to run Unlocker. From there you can see which programs/processes are accessing, and can unlock the file.

     

    I find InDesign locks folders, even after closing the file within that folder. I have to close InD to rename or move the folder...

     

    On-access virus scan can sometimes cause issues too - add a scanning exclusion for psd files perhaps...

     
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  • timeofthemoon
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    9. timeofthemoon,
    Jul 12, 2012 4:03 AM   in reply to afsdfasg
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    I can't unlock the file, it has vanished. It hasn't even gone to recycle bin. The Unlocker program won't open...I click on it in the start menu and it just doesn't do anything. It locked the file while I was using it in PS so I just assumed it was PS locking it. Not had any problems before when using CS3 with the same programs.

     
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