Thank you for your reply. And here is a screen shot. I have tried  numerous

times to a) refresh the browser, have signed out and back in to try againŠ.

All the required fields have correct information in them (information

matches my existing Adobe account.)

Any helpful suggestions will be appreciated!

Thanks,

Verena von Stritzky

I'll try againŠ. Thanks!

I am in Canada.

Thanks,

Verena

Hi Pavani,

Thanks for trying to help me.

To answer your questions:

I am in Toronto, Ontario, Canada.

My browser is Safari  and I am trying to order Creative Cloud from my

MacBook Pro. My OS is the most recent version of Mountain Lion ­ I am just

waiting for the new release of Lion to upgrade to that ­ I'm told it's

supposed to be available next week. I just checked for software updates, and

my system is up-to-date.

I will try to past the screen shots into the body of the email below. These

are all after I have entered the information and clicked on "continue" - the

screen disappears and appears to be processing something, then goes back to

the screen below.  It's done this after I logged out and signed in again,

after I refreshed the browser, and after I shut down and restarted my

system.  The MacBook Pro is the system where I have the Creative Suites apps

I purchased in June 2011 (CS5.5)

I do also have a PC laptop ­ Windows 7 OS ­ with internet explorer as the

browser, but I have not tried from it, as I likely will primarily use my MAC

to access Creative Cloud.

Thanks,

Verena

Ah - I finally figured out that attaching the screen shot to an email did not upload it for you to see! (Sorry - I'm new to the on-line forum world) I tried again - am not sure why the system keeps returning me to this screen. All information is correct, all required fields have information - and it's not letting me know WHAT the problem is (which would be helpful - because then I could address it!.

Thanks for your help.

Tried that - didn't change anything. I also tried re-entering all the info (Adobe populates basic address info on sign-in). As I said, the frustrating thing is that there is no indication of what the problem is - it just keeps returnign to that screen.