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achu13c
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error #16820

Apr 19, 2012 2:39 PM

when downloding update i get this error massege # 16820

 
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Apr 20, 2012 2:05 PM   in reply to achu13c

    Good day,

     

    Are you by chance trying to update the Acrobat.com Desktop Application?  It's an Adobe AIR app we released a few years back.

     

    If so, we recommend that you actually uninstall that application and access Acrobat.com by logging in here: http://acrobat.com/signin.html


    We no longer support the Acrobat.com Desktop Application.

     

    Please let me know if you have any questions.

     

    Kind regards,

    David

     
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    Jul 11, 2012 11:25 AM   in reply to achu13c

    I get this error, and it's while I'm updating Tweetdeck. The failure is in the Adobe Air install, I do not have Acrobat.

     

    A search through the Internet shows hundreds of people having this issue with all kinds of software using Air.

     

    Is there a solution (other than my never updating Air again)?

     
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  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 11, 2012 11:46 AM   in reply to kgbarrett

    If you're getting this error w/ Tweetdeck, it likely means that the update Tweetdeck is trying to install is incompatible with the AIR runtime you have installed.  I'd suggest uninstalling Adobe AIR, then reinstalling from here: http://get.adobe.com/air/  Once you've reinstalled AIR, try launching Tweetdeck again to update. 

     

    I've got the latest version of Tweetdeck running w/ the latest version of AIR on both my Mac (10.6.8) and Windows (Win7) machines without issue.

     

    Hope this helps!

    -David

     
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    Jul 11, 2012 11:58 AM   in reply to David Kastendick

    Thank you. Downloading it and installing it directly from that URL eliminated the current issue. :-)

     
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    Nov 13, 2013 6:24 PM   in reply to David Kastendick

    I followed your instructions to uninstall and reinstall Adobe AIR from the link you provided. I still get the same response when trying to update Adobe Acrobat. Error #16820. I am running Windows XP. Thanks.

     
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