Skip navigation
achu13c
achu13c
Currently Being Moderated

error #16820

Apr 19, 2012 2:39 PM

Categories: Feature Request or Idea

when downloding update i get this error massege # 16820

10266 Views   4 Replies   Latest reply: kgbarrett, Jul 11, 2012 11:58 AM
 
Replies
  • David Kastendick
    3,110 posts
    Apr 7, 2010
    Currently Being Moderated
    1. David Kastendick,
    Apr 20, 2012 2:05 PM   in reply to achu13c
    Report

    Good day,

     

    Are you by chance trying to update the Acrobat.com Desktop Application?  It's an Adobe AIR app we released a few years back.

     

    If so, we recommend that you actually uninstall that application and access Acrobat.com by logging in here: http://acrobat.com/signin.html


    We no longer support the Acrobat.com Desktop Application.

     

    Please let me know if you have any questions.

     

    Kind regards,

    David

     
    |
    Mark as:
  • kgbarrett
    Currently Being Moderated
    2. kgbarrett,
    Jul 11, 2012 11:25 AM   in reply to achu13c
    Report

    I get this error, and it's while I'm updating Tweetdeck. The failure is in the Adobe Air install, I do not have Acrobat.

     

    A search through the Internet shows hundreds of people having this issue with all kinds of software using Air.

     

    Is there a solution (other than my never updating Air again)?

     
    |
    Mark as:
  • David Kastendick
    3,110 posts
    Apr 7, 2010
    Currently Being Moderated
    3. David Kastendick,
    Jul 11, 2012 11:46 AM   in reply to kgbarrett
    Report

    If you're getting this error w/ Tweetdeck, it likely means that the update Tweetdeck is trying to install is incompatible with the AIR runtime you have installed.  I'd suggest uninstalling Adobe AIR, then reinstalling from here: http://get.adobe.com/air/  Once you've reinstalled AIR, try launching Tweetdeck again to update. 

     

    I've got the latest version of Tweetdeck running w/ the latest version of AIR on both my Mac (10.6.8) and Windows (Win7) machines without issue.

     

    Hope this helps!

    -David

     
    |
    Mark as:
  • kgbarrett
    Currently Being Moderated
    4. kgbarrett,
    Jul 11, 2012 11:58 AM   in reply to David Kastendick
    Report

    Thank you. Downloading it and installing it directly from that URL eliminated the current issue. :-)

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points