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I've lost all of my scripts!!

Jul 3, 2012 6:52 PM

Tags: #crash #scripts #adobe_story

I've lost all of my scripts in Adobe Story Free - I started getting error messages about losing my internet connection (not the case). I closed adobe story after checking my script had been recently saved and when I reopened Adobe Story ALL MY SCRIPTS were gone and it had defaulted to the initial opening screen with the first default project.

 

How could this happen? Pretty frustrating after being assured that working from cloud software prevents this type of thing from happening.  Help!

 
Replies
  • Currently Being Moderated
    Jul 3, 2012 6:58 PM   in reply to GraceReck

    Same thing happened to me.  I had trouble connecting... the story app hanged, etc.

    Finally got back in and it went to the home page with the tutorial vid.  Clicked on PROJECTS and EVERYTHING GONE except the sample Paladin...

    I exited the app... opened it again... same story.  Logged into the web, same thing.

     

    I've been so impressed with Story... this is very frustrating.  I had a bunch of scripts in STORY.  So glad that I had exported them all to PDF's but it's going to suck having to retype them all...

     
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  • Currently Being Moderated
    Jul 3, 2012 7:37 PM   in reply to GraceReck

    Hi

     

    Can you email us your adobe ID so that we can investigate this further.

     

    --Anubhav

     
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  • Currently Being Moderated
    Jul 3, 2012 7:45 PM   in reply to GraceReck

    Please email your adobe ID to adbestry at adobe dot com and well investigate this.

     

    Can you also tell us what error message do you get when you log into your story account or try to open your scripts.

     

    --Anubhav

     
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  • Currently Being Moderated
    Jul 4, 2012 4:13 AM   in reply to GraceReck

    I have still not received your Adobe ID.

     

    Are you sure you’ve emailed it to adbestry@adobe.com<mailto:adbestry@adobe.com>

     

    --Anubhav

     
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  • Currently Being Moderated
    Jul 4, 2012 4:15 AM   in reply to eugeneright

    Guys.

     

    We’ve not had users lose data using story yet. Please send us your adobe id and we’ll try to debug the problem at our end.

     

    Email us at adbestry@adobe.com<mailto:adbestry@adobe.com>

     

    --Anubhav

     
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  • Currently Being Moderated
    Jul 5, 2012 9:32 PM   in reply to GraceReck

    We are and we’ll get back to you soon. We are still investigating what happened here.

     

    --Anubhav

     
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  • Currently Being Moderated
    Jul 7, 2012 10:18 AM   in reply to eugeneright

    Just a quick update...

    I received a quick response from Ratnesh Kumar (one of the Adobe Story Team) and he was able to get it fixed and all of my stuff is there.

    Thanks so much Ratnesh for the fantastic customer service... you really saved the day!!

     

    Thanks!

     
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  • Currently Being Moderated
    Jul 11, 2012 12:32 PM   in reply to GraceReck

    My scripts are gone too. Great.

     
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  • Currently Being Moderated
    Oct 9, 2012 8:17 AM   in reply to AnubhavRohatgi

    I seem to be having this same problem today.  When I sign in I get an error message saying:

     

    "Your request cannot be completed because you have lost the internet connection. Please check your computer's settings and network connections and try again"

     

    When I check other websites my internet connection is working fine.  Occasionally my files will appear, but when I try to open them I get the same error message.  I've logged in and out several times, and it does the same thing each time. 

     

    I am also using the online version, not the desktop application. 

     

    Any help will be appreciated!  Thanks in advance.

     
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  • Currently Being Moderated
    Oct 9, 2012 9:34 AM   in reply to rdbookout

    Just started having the exact same problem.  They do not offer phone support or online chat support as the agents are not skilled with Adobe Story.  Above I found the email address:

     

    adbestry@adobe.com

     

    I sent an email so hopefully this will get resolved.  In an above post, the admin said that it is a linkage issue on their end that needs to be fixed.  Hope this helps!

     
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  • Currently Being Moderated
    Oct 9, 2012 9:35 AM   in reply to steventwood

    Thank you in advance Adobe Story team!  I love your product and hope to love your customer service as much! Wink wink!

     
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  • Currently Being Moderated
    Oct 9, 2012 9:43 AM   in reply to steventwood

    Hi,

     

    Can you please share your email id with me so I can take a look at what could be the problem.

     

    You can mail me at chandnacom

     

    Thanks

    Story team.

     
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  • Currently Being Moderated
    Oct 9, 2012 10:11 AM   in reply to Sandeep (Story team)

    Hi,

     

    It seems I am also experiencing the same issue. What makes it worse it that this happening at a time when I need to finish a script urgently. Who do I need to email?

     

    Thanks

     
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  • Currently Being Moderated
    Oct 9, 2012 10:14 AM   in reply to Roberto Leal

    Hi,

     

    We are facing some downtime from our service provider. We are looking into it and will send an update very soon.

     

    Story team

     
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  • Currently Being Moderated
    Oct 9, 2012 10:18 AM   in reply to Roberto Leal

    chandna@adobe.com

     

    Good luck!

     
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  • Currently Being Moderated
    Oct 9, 2012 10:18 AM   in reply to Sandeep (Story team)

    Ok. Thanks!

     
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  • Currently Being Moderated
    Oct 9, 2012 10:31 AM   in reply to steventwood

    Hi,

     

    Service has been restored. Please try again now. Sorry for the inconvenience.

     

    thanks

    Story team.

     
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  • Currently Being Moderated
    Oct 9, 2012 10:31 AM   in reply to steventwood

    It seems to be back up again. Gave me a scare for a few minutes, but it's good to know things are working again.

     
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  • Currently Being Moderated
    Oct 9, 2012 10:32 AM   in reply to Sandeep (Story team)

    Yes it's working again. Thanks for the assistance.

     
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  • Currently Being Moderated
    Oct 9, 2012 11:56 AM   in reply to Roberto Leal

    What did you have to do to get a response from the Story staff???

     
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  • Currently Being Moderated
    Oct 9, 2012 4:05 PM   in reply to Aishasolo54

    I simply posted and they were looking into the issue. It seems there was something wrong their service, but things are now restored. I was able to log in and access my scripts. If you cannot login try responding the the Story staff above, or email him at: chandna@adobe.com

     
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  • Currently Being Moderated
    Oct 9, 2012 4:09 PM   in reply to Roberto Leal

    Thanks for responding.  I was sending e-mails and putting comments out of

    desperation. A guy (?) named Sunny started a chat and told me to switch

    from Chrome to Firefox.  As soon as I did that, the scripts came right up.

    Yea!!!  How do we make sure Adobe folks get points?

     

    Aisha

     
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  • Currently Being Moderated
    Oct 9, 2012 4:16 PM   in reply to Aishasolo54

    Ah ok, good to know that you got it fixed. Am not too sure how to give points. I guess at the bottom if you click "yes" where it says "Was this helpful?" is how you give points.

     
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