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Trying Captivate Trial Error signing in?

Jul 11, 2012 12:08 PM

I am trying Captivate Trial, it asks me to sign in and then errors out request me to connect to the internet and try again, i am connected as i'm writing this request on the same system. any suggestions??

455 Views   4 Replies   Latest reply: Jeff A Wright, Jul 11, 2012 2:32 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 11, 2012 1:16 PM   in reply to llab77
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    Please try the following steps to verify there is no problems with your host file.

     

    Checking the host file

     

     

    Windows 32 bit and 64 bit

    1. Locate the hosts file.
    2. Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
    3. Right-click the file and select Open. Select Notepad for the application to open the hosts file.
    4. Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
    5. Find 127.0.0.1 activate.adobe.com and delete this entry.
    6. Save the file and close it.
    7. Create the default hosts file:

    http://support.microsoft.com/kb/972034 for instructions.

     

    Mac OS X

    1. Open a  Finder window. Choose Go > Go To Folder.
    2. Type  "/etc" (make sure that the customer is logged on as an administrator).
    3. Select the hosts file and open it.
    4. Have the customer look for the entry 127.0.0.1 activate.adobe.com and delete this text
    5. Save the file and close it.
     
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  • llab77
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    2. llab77,
    Jul 11, 2012 2:33 PM   in reply to Jeff A Wright
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    Jeff,

     

    My file was not modified by adobe so I did change

     

    cid:image001.png@01CD5F72.C6412140

     

    This is the error I receive

    cid:image002.png@01CD5F72.C6412140

     

    Thanks,

     

     

    Mike Ball

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  • llab77
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    3. llab77,
    Jul 11, 2012 2:33 PM   in reply to Jeff A Wright
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    Jeff,

     

    My file was not modified by adobe so I did not change

     

    Hosts_File.jpg

     

    This is the error I receive

     

    Captivate_Error.jpg

     

    Thanks,

     

     

    Mike Ball

    <Removed by Moderator>

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Jul 11, 2012 2:32 PM   in reply to llab77
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    Mike I have removed your personal information from your responses as this is a public forum.

     

    The other option then is that you maybe utilizing a software firewall which can be preventing the PDApp.exe from accessing the Internet.

     
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