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rmhbiz4u
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CAN NOT SIGN IN WITH MY EMAIL ADDRESS

Jul 11, 2012 7:55 AM

I can not sign in with my email address

408 Views   3 Replies   Latest reply: David Kastendick, Dec 10, 2012 2:07 PM
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    1. David Kastendick,
    Jul 11, 2012 2:38 PM   in reply to rmhbiz4u
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    Hi Rick,

     

    I see your paid subscription associated with the same Adobe ID you were able to post on these forums with. 

     

    You may want to double-check to make sure there are no typos in either the username or password as you entered it.

     

    Could you also let us know if you're getting an error message and how are you trying to access the service?

     

    -David

     
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  • jjack27512
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    2. jjack27512,
    Dec 10, 2012 8:45 AM   in reply to David Kastendick
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    I have not been receiving any error messages. To the best of my knowledge, I have never been rejected before.

     

    Would it be possible that your records reflect my email address with capital letters rather than small letters, such as  JJACK 27512?

     

    Please advise.

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    3. David Kastendick,
    Dec 10, 2012 2:07 PM   in reply to jjack27512
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    Hi John,

     

    I do not show an ExportPDF subscription associated with your jjack27512@<domain.com> email address.  Did you subscribe using a different email address?

     

    -David

     
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