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Adobe Digital Editions

Eagle6824 Calculating status...

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Digital Editions

Jul 11, 2012 2:55 PM

I'm trying to download the Adobe Digital Editon on my Mac, but come up with the following error:

BEGINNING ALGEBRA-813602:

IO Error on Network Request.

Please check your network connection and try again.

Network Path:

http://acs.contentreserve.com/ACSStore1/1054/{BA406110-DB1A-49C6-9545-C7E83DEFC713}.pdf

Event Detail:

Error #2038

--- end ---

Thanks!

567 Views 2 Replies Latest reply: Frustrated in AZ, Jul 11, 2012 6:25 PM

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1. MichaelKazlow,

Jul 11, 2012 5:25 PM in reply to Eagle6824

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Moved to Adobe Digital Editions.

Sounds like either: your network connection is down (unlikely since you are posting here), their network is down (unlikely again), your behind a firewall and you need to have the proxy settings changed (a distinct possibility).

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2. Frustrated in AZ,

Jul 11, 2012 6:25 PM in reply to MichaelKazlow

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The error message you're getting comes from a source for ebooks, and is not
related to downloading and installing ADE. It's telling you that there's
something wrong with the ebook you're trying to download or the website
itself.

The error means that your computer can't transfer the information. If it's
the ebook, then it's most likely that the Digital Rights for the ebook are
set so that you can't complete the download. Check with the technical
support function at the website and discuss the issue. I'll bet they have
the answer - but don't settle for 'it's an Adobe problem' - because it's
not.

Good luck!
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