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mezbrown
mezbrown
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Missing data on e commerce report

Jul 11, 2012 6:38 PM

Categories: eCommerce

Can anyone tell me why several orders would be missing from my e commerce reports?

 

I have workflow notices for these orders & the customers exist on the database but the orders are missing from their customer order details (under their customer ID) as well as in the e commerce report.

 

I have been emailing support about this for over 6 months with no help.....

586 Views   9 Replies   Latest reply: mario_gudelj, Aug 12, 2012 2:48 PM
 
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  • mario_gudelj
    1,594 posts
    Oct 13, 2010
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    1. mario_gudelj,
    Jul 11, 2012 8:05 PM   in reply to mezbrown
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    Hi Mez,

     

    This is what I need to investigate the problem for you:

     

    - Site URL

    - Customer's CRM ID

    - Order ID that gets sent to payment gateway and is recorded there.

     

    If you supply me with those details I'll gladly take a look at this.

     

    Cheers,

     

    -mario

     
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  • mezbrown
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    2. mezbrown,
    Jul 11, 2012 8:53 PM   in reply to mario_gudelj
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    Hi Marion,

     

     

     

    Please see attached document. I have raised this with BC and it has been sitting as escalated for some time now. The issue was first raised with them in Dec11.

     

     

     

    Regards,

     

    Marianne Brown

     
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  • mezbrown
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    3. mezbrown,
    Jul 11, 2012 10:11 PM   in reply to mario_gudelj
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    Hi Mario, here is an updated spreadsheet with more missing data.

     

     

     

    If I view the order through the secure link on the workflow I can see all order details however if I was to search for the order under the customer name I cannot find the orders. They are missing from all e commerce reports as well.

     

     

     

    Regards,

     

    Marianne Brown

     
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  • mario_gudelj
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    Oct 13, 2010
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    4. mario_gudelj,
    Jul 11, 2012 10:46 PM   in reply to mezbrown
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    If you're responding via email and attaching some files to those emails I'd just like to let you know that they're not coming through on the forums.

     

    Cheers,

     

    -mario

     
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  • mezbrown
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    5. mezbrown,
    Jul 11, 2012 11:18 PM   in reply to mario_gudelj
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    Sorry Mario, hhow do i attach documents? there was a link in the past from memory?

     
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  • mezbrown
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    6. mezbrown,
    Jul 31, 2012 4:52 PM   in reply to mezbrown
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    Mario how do I attach items?

     
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  • mario_gudelj
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    Oct 13, 2010
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    7. mario_gudelj,
    Aug 5, 2012 9:51 PM   in reply to mezbrown
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    You can upload them to your site and then provide a link.

     

    -m

     
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  • mezbrown
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    8. mezbrown,
    Aug 8, 2012 7:53 PM   in reply to mario_gudelj
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    Hi Mario

     

     

     

    I don’t want that spreadsheet on our website. I am attaching it to this email, all future replies I will send via the business catalyst website. Are you ok to look over this spreadsheet?

     

     

     

    Regards,

     

    Marianne Brown

     
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  • mario_gudelj
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    Oct 13, 2010
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    9. mario_gudelj,
    Aug 12, 2012 2:48 PM   in reply to mezbrown
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    Hi Marianne,

     

    Although you can reply to forum posts through email, the attachments will not come through. Please reach out to our support team and submit a case on this and include the spreadsheet you want us to look at.

     

    Thanks,

     

    -mario

     
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