Missing data on e commerce report

[mezbrown]

Can anyone tell me why several orders would be missing from my e commerce reports?

I have workflow notices for these orders & the customers exist on the database but the orders are missing from their customer order details (under their customer ID) as well as in the e commerce report.

I have been emailing support about this for over 6 months with no help.....

[mario_gudelj]

Hi Mez,

This is what I need to investigate the problem for you:

- Site URL

- Customer's CRM ID

- Order ID that gets sent to payment gateway and is recorded there.

If you supply me with those details I'll gladly take a look at this.

Cheers,

-mario

[mezbrown]

Hi Marion,

Please see attached document. I have raised this with BC and it has been sitting as escalated for some time now. The issue was first raised with them in Dec11.

Regards,

Marianne Brown

[mezbrown]

Hi Mario, here is an updated spreadsheet with more missing data.

If I view the order through the secure link on the workflow I can see all order details however if I was to search for the order under the customer name I cannot find the orders. They are missing from all e commerce reports as well.

Regards,

Marianne Brown

[mario_gudelj]

If you're responding via email and attaching some files to those emails I'd just like to let you know that they're not coming through on the forums.

Cheers,

-mario

[mezbrown]

Sorry Mario, hhow do i attach documents? there was a link in the past from memory?

[mezbrown]

Mario how do I attach items?

[mario_gudelj]

You can upload them to your site and then provide a link.

-m

[mezbrown]

Hi Mario

I don’t want that spreadsheet on our website. I am attaching it to this email, all future replies I will send via the business catalyst website. Are you ok to look over this spreadsheet?

Regards,

Marianne Brown

[mario_gudelj]

Hi Marianne,

Although you can reply to forum posts through email, the attachments will not come through. Please reach out to our support team and submit a case on this and include the spreadsheet you want us to look at.

Thanks,

-mario