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Problem with liquify - Blue screen, no picture

Jul 12, 2012 5:00 AM

Tags: #screen #blue #cs6 #creative_cloud #problem_photoshop #problem_opening_images #liquify_filter

Hi, I've just started using Photoshop CS6 via Creative cloud. (Before i used a DVD version of CS5)

I'm having a weird problem with the liquify filter:

When I want to open a picture in the filter it shows only a blue screen... Why? What happened?

 

At first I thought maybe it could'nt work with the dng format and then I tried opening a jpeg in the liquify filter, same problem.

I've had no problems in CS5 and I'm working on the same computer.

 

Best regards

Hanne

1802 Views   9 Replies   Latest reply: HPK_fotograf, Jul 12, 2012 9:55 AM
 
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  • Steve Werner
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    1. Steve Werner,
    Jul 12, 2012 5:45 AM   in reply to HPK_fotograf
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    I've moved this inquiry to the Photoshop General Discussion forum.

     
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  • c.pfaffenbichler
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    2. c.pfaffenbichler,
    Jul 12, 2012 5:52 AM   in reply to HPK_fotograf
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    Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?

     
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  • Noel Carboni
    21,006 posts
    Dec 23, 2006
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    3. Noel Carboni,
    Jul 12, 2012 6:05 AM   in reply to c.pfaffenbichler
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    c.pfaffenbichler wrote:

     


    Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?

     

    Yep, sounds like another display driver issue.  Liquify now uses OpenGL shader programming to accelerate its operation, and your display driver has to provide the proper OpenGL facilities for this to work.

     

    -Noel

     
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  • HPK_fotograf
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    4. HPK_fotograf,
    Jul 12, 2012 8:42 AM   in reply to c.pfaffenbichler
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    Yes, that helped!

    Can I download that kind of driver you mention, or do I have to get another graphic card?

     
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  • Noel Carboni
    21,006 posts
    Dec 23, 2006
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    5. Noel Carboni,
    Jul 12, 2012 8:52 AM   in reply to HPK_fotograf
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    Assuming you're using a desktop PC, you can generally visit the web site of the manufacturer of your video card and find their latest display driver for download.  Once you install the update, make sure you reboot (they don't all make you do that), then start Photoshop, re-enable the [  ] Use Graphics Processor setting, then restart Photoshop before testing.

     

    Laptop users, by contrast, usually get updated display drivers from their laptop manufacturer, and Mac users have to get them via OS updates from Apple.

     

    What kind of video card do you have, and what operating system are you running?

     

    -Noel

     
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  • HPK_fotograf
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    6. HPK_fotograf,
    Jul 12, 2012 9:29 AM   in reply to Noel Carboni
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    It's a Medion Akoya X7360 D machine with Windows 7, and the graphic card is a VGA ATI DH 5570 With GDDR3 and 1024MB

    I'm trying right now to download some new drivers. I'll get back to you :-)

     
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  • HPK_fotograf
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    7. HPK_fotograf,
    Jul 12, 2012 9:37 AM   in reply to Noel Carboni
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    New driver downloaded and I enabled the "use graphics processor" again and restarted Photohop and now it all works out just fine! THANK YOU so much! Very happy :-D

     

    Best regards

    Hanne

     
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  • Noel Carboni
    21,006 posts
    Dec 23, 2006
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    8. Noel Carboni,
    Jul 12, 2012 9:49 AM   in reply to HPK_fotograf
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    Great!  Thanks for following-up and letting us know the updated AMD display driver did the trick.  I'm assuming you got Catalyst 12.6, which I find to be quite stable with Photoshop CS6.

     

    -Noel

     
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  • HPK_fotograf
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    9. HPK_fotograf,
    Jul 12, 2012 9:55 AM   in reply to Noel Carboni
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    But of course! :-)

    When I installed it, it said something with "Catalyst" so you're probably right ;-)

    I'm really not good at this kind of stuff so i really appreciate your help!

     

    Thanks all of U again!

     

    Best regards

    Hanne

     
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