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Premiere CS6 Cannot Install

Jul 12, 2012 12:13 AM

Tags: #error #pro #premiere #code #exit #cs6 #installation

I've been trying for about 4 hours now to install the Premiere Pro trial for a project I took over that was previously edited with Premiere.  The thing is, I had it installed earlier with about 12 days left on the trial and I decided to take a look at the CS6 version of After Effects from the Production Suite since I'm likely going to purchase the suite instead of the standalone program.  Stupidly perhaps, I uninstalled Premiere so that I could run the Production installation clean, but now I'm flooded with errors on Premiere installation and it says it could not be installed successfully.  I've re-downloaded the installer 5 different times in 5 different locations between 2 hard drives, but nothing seems to work.

 

My first hurdle was that every time I got an invalid checksum error everytime I completed the download from the download manager.  I disabled the verify checksum in disk utility and got past that.  Then everything would seem to go well with the installation up until the end, when I'd get the error message.  Looking at the logs, I would always get an Exit Code: 6 error.  I've tried multiple solutions from deleting fonts, uninstalling everything and restarting, using the cs6 cleaner and restarting, installing in safe mode, installing from another admin account, trashing preferences, deleting the entire font folder, deleting all adobe files, everything I've found in these forums but nothing has worked.  My current error log is this:

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ...

 

-

Summary -

- 0 fatal error(s), 25 error(s), 0 warning(s)

 

-

Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirFxMgIsCm/Assets1/Profiles/CameraProfiles/Camera /Nikon D1/Nikon D1 Camera Standard.dcp" to "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Camera/Nikon D1/Nikon D1 Camera Standard.dcp" (Seq 534)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 534)

-

Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirdqHJtWtM/Assets1/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ExporterXDCAMHD.bundle/Contents/MacO S/ExporterXDCAMHD" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ExporterXDCAMHD.bundle/Contents/MacO S/ExporterXDCAMHD" (Seq 1952)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1952)

-

Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirhgIrwANo/Assets2/contents/AdobeKaitiStd-Regular .otf" to "/Library/Fonts/AdobeKaitiStd-Regular.otf" (Seq 13)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 13)

-

Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 -

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirSrtwde7l/Assets2/contents/KozMinPr6N-Light.otf" to "/Library/Fonts/KozMinPr6N-Light.otf" (Seq 27)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 27)

-

Payload: {46251F95-B2F8-484A-9B5B-8C0E5A43A202} Adobe Encore CS6 6.0.0.0 -

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdir6jEed8uQ/Assets1/universal/App/Adobe Encore CS6.app/Contents/MacOS/libPrimoBurnerUtf8.dylib" to "/Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/libPrimoBurnerUtf8.dylib" (Seq 3666)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 3666)

ERROR: DF037: Unable to delete directory "/Users/french/Library/Preferences"(Seq 31)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 31)

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Dynamic Link Media Server: Install failed

ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed

ERROR: DW050:  - Required Common Fonts Installation: Install failed

ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed

ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure

ERROR: DW050:  - Camera Profiles Installer: Install failed

ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed

ERROR: DW050:  - Adobe Media Encoder CS6: Install failed

ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed

ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed

ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed

-

 

It seems to me the issue has to do with permissions, but I'm not sure.  My errors before I trashed my preferences involved fonts and language packs as well.  I did not have these issues with my first installation, I do not understand why I'm having them now.  I've also tried reinstalling Premiere with the standalone install as I did originally and that no longer works.  The same files do install on my laptop so I don't think it's an issue of the installation files, but I don't know what else it could be.  Does anyone have any remaining suggestions?

 

And thank you for reading through all this if anyone does.

 

3679 Views   9 Replies   Latest reply: Jeff A Wright, Aug 16, 2012 7:45 AM
 
Replies
  • Arpit Kapoor
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    1. Arpit Kapoor,
    Jul 12, 2012 6:11 AM   in reply to bkfrench
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    Try this : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

     
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  • bkfrench
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    2. bkfrench,
    Jul 13, 2012 1:21 AM   in reply to Arpit Kapoor
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    Hi Arpit, thank you for responding.  Unfortunately after trying these solutions, still getting the error.  I can't help but feel like this is tied into every installation file failing the checksum.  Any other ideas?  I'm about to give up on this altogether.  I also cannot install Photoshop.

     
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  • bkfrench
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    3. bkfrench,
    Jul 13, 2012 2:53 AM   in reply to bkfrench
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    This is my current error log. 

     

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ...

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 19 error(s), 0 warning(s)

     

    ----------- Payload: {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 -----------

    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdir97GyngKU/Assets2/en_US/en_US.tlm" to "/Library/Application Support/Adobe/SpeechAnalysisModels/CS6/en_US/en_US.tlm" (Seq 10)

    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 10)

    ----------- Payload: {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0 -----------

    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirRNJfjQiv/Assets1/universal/App/Adobe Premiere Pro CS6.app/Contents/Frameworks/CIT/Plug-Ins/FaceDetection/FaceDetection. bundle/Contents/Resources/Detector3.bin" to "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/Frameworks/CIT/Plug-Ins/FaceDetection/FaceDetection. bundle/Contents/Resources/Detector3.bin" (Seq 1006)

    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1006)

    ERROR: DF037: Unable to delete directory "/Users/french/Library/Preferences"(Seq 37)

    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 37)

    ERROR: DF037: Unable to delete directory "/Library/Preferences"(Seq 36)

    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 36)

    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/Required"(Seq 32)

    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 32)

    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents"(Seq 32)

    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)

    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app"(Seq 32)

    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)

    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6"(Seq 32)

    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure

    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed

    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed

    ---------------------------------------------------------------------- ---------------

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Jul 13, 2012 4:28 AM   in reply to bkfrench
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    You can enable the root user account and then check.

     

    support.apple.com/kb/ht1528

     
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  • bkfrench
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    5. bkfrench,
    Jul 13, 2012 7:40 PM   in reply to Manish-Sharma
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    Still got the same error log.

     
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  • bkfrench
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    6. bkfrench,
    Jul 14, 2012 1:47 AM   in reply to bkfrench
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    I was able to successfully install by using the direct download site here: http://prodesigntools.com/adobe-cs6-direct-download-links.html

     

    I had to download the European link.  All of the US links are bad, and I mean across the board because I tried Premiere, Production Suite, and Master Collection and all failed the checksum and all failed to install.  The Europe mirrors worked.  This was without having root user enabled or running any of the other suggested solutions I've come across, it just worked like it was supposed to the first time. I'm not sure if that necessarily means those files are bad, but there must be some kind of incompatibility between these files and certain machines because I have come across many with the same problem.  I would hope that is investigated.

     

    Thank you both for your help.

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Jul 14, 2012 12:19 PM   in reply to bkfrench
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    Bkfrench I will keep an eye out to see if other users are experiencing the same difficulties.  Thank you for the update.

     
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  • gcoop7711
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    8. gcoop7711,
    Aug 15, 2012 9:07 PM   in reply to bkfrench
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    This link provided no longer works... total bummer I'm having the same issue.

     
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  • Jeff A Wright
    Currently Being Moderated
    9. Jeff A Wright,
    Aug 16, 2012 7:45 AM   in reply to gcoop7711
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    In what way does it not work?  If you are receiving an access denied error please make sure to review the directions at the beginning of the page to set your cookie properly.

     
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