Our IT department recently purchased and installed RoboHelp Server 9. I am publishing two RoboHelp 8 projects to the server using WebHelp Pro output. When I view the projects, I am able to navigate the table of contents without issues, but if I click on a link in a topic that links to another topic that is 3 or more "deep" in the table of contents, the topic will display in the main window but not open its location in the TOC. I am able to navigate the topic in the TOC myself and view it without a problem.
The behavior we expect when clicking on a link to a topic that has an entry in the TOC is that the TOC will open and highlight the topic as well as open it in the main window. We need this functionality because we use a "recent updates" page and would like our staff to see where a topic is located in the TOC after they click the link to the topic.
This behavior does not occur with items two levels deep in the TOC or with our current WebHelp output. Using our smaller, 600 topic project, we tried removing all TOC books except for one that went 3 levels deep and then tried to duplicate the behavior - but it worked fine. So, we suspect that it is an issue with RoboHelp Server and the number of topics/TOC entries we have. (Roughly 600 in one project and 1500 in another)
We have attempted the Adobe fix described here: http://helpx.adobe.com/robohelp/kb/books-topics-missing-toc-webhelp.ht ml which results in the same behavior, as well as some new behavior when attempting to access items 3 or more deep in the TOC - the message, "Loading, click here to cancel..." displays and the topic will not load. (Similar to this thread: http://forums.adobe.com/message/4116269#4116269) We've since reinstalled the server, republished the projects and we're back to square one.
Any thoughts on this behavior? We're at a loss at this point.
Often, when this issue arises with regular WebHelp, I will advise the following change. Perhaps it will help with WebHelp Pro, I'm not sure. But it's worth trying to see.
In the Single Source Layout properties for WebHelp, look in the Navigation section and change the Speed Optimization.
I just checked my WebHelp Pro and really don't see anything similar that jumps out at me for this setting, so I'm guessing the suggestions in that link are possibly a way of doing that.
Helpful and Handy Links
I am away from my info right now, but I recall this issue came up before but I can't remember the resolution (or if indeed there is a limitation!) To make sure, I'm contacting Adobe, but it may be Monday or Tuesday before I can get back. Sorry.
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