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swankydope
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Receiving the error 1334 when applying the 10.1.3 update.

Jul 11, 2012 3:54 PM

I had the same error code when updating on multiple systems on our network. Most (except for 1) of the computers are windows 7 systems. We're using Acrobat X Standard and I was updating from 10.0.0 to 10.1.3. I ran the update on 30 systems and only had issues on 5 of them (1 windows xp). The other 25 system were running windows xp. I can not find any reliable information online on what this error means or how to fix it. I did try a suggestion from another site to try each incremental update from 10.0.1 through 10.1.3, but this failed as well. These machines are spread between 4 different offices and I am hoping there is a solution besides reloading the software from scratch (the disks and product keys stay with the computers).

 

The specific error I receive says - "Error 1334. The file 'wcfirefoxextn.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package."

 

I have redownloaded the install package a few times and still received the error. I have also attempted to use the update function within acrobat x.

1237 Views   4 Replies   Latest reply: SRihan, Jul 16, 2012 7:04 AM
Branched from an earlier discussion.
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 11, 2012 3:55 PM   in reply to swankydope
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    Branched this to a new discussion and moved to the Acrobat Installation and Update Issues forum.

     
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  • Sabian Zildjian
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    2. Sabian Zildjian,
    Jul 12, 2012 7:05 AM   in reply to swankydope
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    According to Microsoft a MSI 1334 error means the windows installer is having a problem writing to file ( http://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs. 85).aspx ).

     

    Try rebooting

    Clearing the Windows temp directory

    Clearing the User Profile temp directories

    Then try to install again.

     
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  • Arpit Kapoor
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    3. Arpit Kapoor,
    Jul 12, 2012 7:15 AM   in reply to swankydope
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    You might also check : http://forums.adobe.com/thread/299992

     
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  • SRihan
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    4. SRihan,
    Jul 16, 2012 7:04 AM   in reply to swankydope
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    Hi Swankydope,

     

    This error generally occurs if the source (from where the installation is done) is in incorrect state. For example, if Adobe Acrobat Pro 10.0 is installed from a network location (through Admin Install Points - AIP), then Acrobat Patch 10.1.3 is being installed; but somehow the AIP placed at network is changed/corrupted, then there are chances that this error is seen.

     

    Can you please describe the procedure by which these machines (having this issue) are configured, i.e.

    - How Adobe Acrobat was installed ?

    - How the patch is being applied ?

    - Are there any installation logs available ? (if not, logging can be enabled using : http://support.microsoft.com/kb/223300 : See section : "Let me fix it myself")

    - Is the source (from where Adobe Acrobat 10.0 installation is done) in correct state ?

    - Has there been any clean-up activity done on the machines where this issue is seen ?

     

    Thanks,

     
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