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zebra
zebra
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How do I reinstall Photoshop CS6 on OS Lion (Mac)

Jul 12, 2012 1:41 PM

Being subscribed to Adobe Creative Cloud I finally decided to uninstall my redundant copies of CS

 

Since doing this, When I launch Photoshop CS6 I get the following dialog window:

 

"One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing.  Please run the Photoshop installer and re-install Photoshop."

 

 

Here is the problem.

 

I do not see any way to uninstall any of the CS6 programs other than of course teh CS6 individual program uninstallers. I would use that for Photoshop, however, because I uninstalled Adobe Acrobat X Pro (it was crashing each time a PDF was opened) using the uninstaller... I have not been able to reinstall Acrobat X - teh Adobe Ap mangaer tells me it is already installed.

 

I NEED photoshop to be available since I use it daily for work. If I uninstall it as I did Acrobat - there is no way to reinstall (since Adobe Ap Manger does not give an option for reinstall - only the grayed out "installed" indicator)

 

I have deactivated Photoshop CS6 - closed it, relaunched it and it seems to have reautheticated ... but that message to uninstall and reinstall continues at start up.

 

By the way - Photoshop works fine... it is just an annoying startup message. Regardless... it is an annoyance I would prefer not happen.

 

Anyone have any helpful answers to this uninstall reinstall dilema with Creative Cloud? Also, by the way - I do not have a working version of Acrobat anymore despite Adobe App Manager telling me it is installed - it does not allow me to download and launch a new version of Acrobat.

3897 Views   2 Replies   Latest reply: zebra, Jul 12, 2012 5:38 PM
 
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  • CollinVa
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    1. CollinVa,
    Jul 12, 2012 2:57 PM   in reply to zebra
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    Hello Zebra

     

    The CS Cleaner may help corect your installions issues: http://www.adobe.com/support/contact/cscleanertool.html

     
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  • zebra
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    2. zebra,
    Jul 12, 2012 5:38 PM   in reply to CollinVa
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    Thanks CollinVa !  I ended up in a chat support and found a resolution which i will post in the other Adobe forums in case others run into the same difficulty.

     

    On the Mac, in the applications folder are CS6 apps downloaded from Creative Cloud, and inside each products folder is that products uninstaller. That is the uninstaller I used the first time to remove Acrobat X Pro.

     

    After removal by that means, Acrobat Application Manager was still verifying that my removed app was still installed. There was no way to reinstall (Acrobat).

     

    What I was told by the chat tech was to got to Applications > Utilities > Adobe Installers Which is from where he recomended I do all my uninstalls.

     

    So, from there I clicked on Acrobat X Pro and followed the screen instructions.

     

    When I then launched Adobe Application Manager, teh Install button next to Acrobat was active and I was able to reinstall Acrobat.

     

    I followed suit with Photoshop CS6, removing it from the Applications > Utilities > Adobe Installers folder. Then launched AAM and the install next to Photoshop was available. I downloaded it and intalled ... everything is working fine.

     
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