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I get Error Code: U44M1P7 when installing updates?

May 29, 2012 2:21 PM

Tags: #error #license #premium #cs6 #cloud #creative_cloud #help_application

I have tried doing this update for Prelude multiple times. Each time I get this error: Error Code: U44M1P7

 

I have shut off all apps and only had the updater on. I am unsure of what to do.

 
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  • Currently Being Moderated
    May 30, 2012 8:07 PM   in reply to zreed92

    Might try installing the update manually from here

     

    http://www.adobe.com/downloads/updates/

     

    Moving thread to Prelude forum, please post again if you're still having difficulties.

     

    -Dave

     
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    Jun 20, 2012 12:12 AM   in reply to zreed92

    Error code U44M1P7 in updater means patch installation failure. To debug this and know the exact reason of failure we have to look into installer log files. Could you please find the installation logs and send them to us?

     

    Log file location:

    • Winx86: <Root Drive>\Program files\Common files\Adobe\Installers
    • Winx64: <Root Drive>\Program files (x86)\Common files\Adobe\Installers
    • Mac: <Root Volume>/Library/Logs/Adobe/Installers
     
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    Jun 24, 2012 6:12 PM   in reply to zreed92

    Hi Zreed,

     

    I did not get your email. Could you please send the log to me again?

     

    Thanks,

    Huasheng

     
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    Jul 12, 2012 5:39 PM   in reply to zreed92

    Did you resolve this? I am having the same problem.

     
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    Jul 24, 2012 6:03 AM   in reply to barrylsutton

    I am also having the same problem. I will email huasheng@adobe my log

     
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    Aug 29, 2012 11:29 PM   in reply to huasheng@adobe.com

    hello. So, I am also have the same problem. I send email to huasheng@adobe my log

     
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    Feb 15, 2013 5:12 PM   in reply to huasheng@adobe.com

    I just sent you three log files for the same crap.  Everytime Adobe updates this software, the same crap happens.  Over and over and over and over again....not unique to cs6.  Previous version did the same thing.  After hours on the phone, finally gave up.  Eventually could install manually.  This time, not even that worked.  But I would have to bill you for lost time at $250.00/hour if you tell me to reinstall.

     

    Your bug, you never fixed it, next?

     
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    Feb 21, 2013 3:52 AM   in reply to quetzal_59

    Hi Quetzal,

     

    Sorry to know that you are facing this problem with installing updates. Could you please sahre the installer and updater logs from following location once again and send it across to vitalwar@adobe.com.  We are not able to find the logs you have sent to Huasheng.

     

    Location for installer logs :

    • Winx86: <Root Drive>\Program files\Common files\Adobe\Installers
    • Winx64: <Root Drive>\Program files (x86)\Common files\Adobe\Installers
    • Mac: <Root Volume>/Library/Logs/Adobe/Installers

    Location for Updater logs

    Win XP: <User>\Local Settings\Application Data\Adobe\AAMUpdater\1.0

    Vista/Win7: <%localappdata%>\Adobe\AAMUpdater\1.0

    Mac: ~/Library/Application Support/Adobe/AAMUpdater/1.0

     

    Thanks

    Vikas

     
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    Feb 21, 2013 3:40 PM   in reply to Vikas_CSI

    Hi Quetzel

     

    Not sure if u have resolved this issue yet.  I've been using the Suite quite happily since last August, no problems.   but I was playing around with Prelude and all was going well until it crashed and then nothing seemed to be working at all.  So instead of hunting for several hours and getting nowhere as is normally case.  I took all the Adobe Apps off and reinstalled.  I currently have Cloud membership.

     

    When I came to update, I got this same error which I have never seen before. I went into Users folder (I am on Windows 64-bit Pro) and inside there, go to the Local, LocalLow and Roaming folders.  Go into each Adobe folder once there and look for any called AMT, go in and delete all the files.  this should reset the updates cache.  It worked for me.  I cannot offhand remember which folder AMT is in and I am AFK at moment.  Try it, and let me know how u get on.  I will check first thing tomorrow am (GMT as in UK).  And amend post if needed

     
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