I downloaded Acrobat X. Each time I opened Acrobat the program would crash. I decided to unistall my older copy of Acrobat and unistall Acrobat X. Then the plan is to re-install Acrobat X. However, Adobe Application Manager still says that Acrobat X has been installed. Any idea on how I reset that so I can download Acrobat X again to see if can correct this crashing.
Running Mac OS 10.6
I am having the same problem. Everytime a pdf is launched - acrobat crashes. I used the Acrobat uninstaller and uninstalled Acrobat X - opened AAM to reinstall only to find that it tells me Acrobat X is "installed" - tried to download it from Adobe's site from "My Apps" and AAM pops back up to tell me Ax is already installed - then looking in my Applications folder on my HD I see teh Adobe Acrobat X Pro folder and ONLY a shortcut to Acrobat X Uninstaller is inside the folder.
Adobe Tech support is lame and usually a waste of time - can anyone in this forum offer a means to re install Acrobat X Pro?
On the Mac, in the applications folder are CS6 apps downloaded from Creative Cloud, and inside each products folder is that products uninstaller. That is the uninstaller I used the first time to remove Acrobat X Pro.
After removal by that means, Acrobat Application Manager was still verifying that my removed app was still installed. There was no way to reinstall (Acrobat).
What I was told by the chat tech I chatted with was to got to Applications > Utilities > Adobe Installers Which is from where he recomended I do all my uninstalls.
So, from there I clicked on Acrobat X Pro and followed the screen instructions.
When I then launched Adobe Application Manager, teh Install button next to Acrobat was active and I was able to reinstall Acrobat.
Because after removing a previous version of CS, my photoshop CS6 app was announcing a missing file and that I needed to uninstall and reinstall Photoshop - more an annoyance than an actual necssity since Photoshop CS6 was working fine despite the notification window alerting me to a missing file Photoshop needed to operate... Since the uninstall and reinstall of Acrobat went so well, I followed suit with Photoshop CS6, removing it from the Applications > Utilities > Adobe Installers folder. When I launched AAM, the install next to Photoshop was available. I downloaded it and intalled ... everything is working fine.
It has been busy around here. a while getting back to this.
I finally unistalled per the instruction above which worked. I re-installed Acrobat. No improvement. The app launches. Once I try to create a new PDF or a new file it shuts down.
I read a post on the web that Acrobat can have issues with fonts on your system. Did anyone have this issue and correct it via Font clean up or something?