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papejl
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Unable to install Flash Player

Jul 11, 2012 8:43 PM

Hello, I am unable to install Flash Player.  I am getting the error: A Required File (c:\\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX exe.5) could not be written due to insufficient permissions. 

 

I have admin permissions.  This is a Windows 7/IE 9 config.  I need flash player to support an online exam and I am running out of time.   It appears to me there is an installer problem.  Please help and provide instructions how to work around or find patch.

 
Replies
  • Currently Being Moderated
    Jul 11, 2012 10:41 PM   in reply to papejl

    Try a clean install as described in http://forums.adobe.com/thread/928315

     

    If that does not work, you may have a permission problem in your Flash folders; see http://forums.adobe.com/thread/987370

     

     

    [topic moved to Flash Player forum]

     
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  • Currently Being Moderated
    Jul 12, 2012 7:33 PM   in reply to papejl

    This is a public forum; please do not post your email address and other private data (by sending the entire forum notification message back to the forum).

     
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  • Currently Being Moderated
    Jul 13, 2012 1:41 AM   in reply to Pat Willener

    Could you please try the following:

     

    1. Uninstall Flash Player. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

    2. Ensure that you delete the installation files and restarted the machine.

    3. Get the installer from http://www.adobe.com/products/flashplayer/distribution3.html

    4. Close browsers and install the installer.

     

    Thanks,

    Sunil

     
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  • Currently Being Moderated
    Jul 13, 2012 6:39 PM   in reply to papejl

    I am having difficulties understanding what is going on.  You are still getting that original message "A Required File (c:\\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX exe.5) could not be written due to insufficient permissions" ?

     

    If that is the case, then

    1. you are not installing as an Administrator user
    2. have not executed the procedure http://forums.adobe.com/thread/928315
    3. have not executed the procedure http://forums.adobe.com/thread/987370

     

    Question: after you run the installer, is that module (C:\\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX .exe) present?

     
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  • Currently Being Moderated
    Jul 14, 2012 7:48 PM   in reply to papejl

    At this stage, in order to try to understand what is going on, I really need to know what files are in folder C:\\Windows\system32\Macromed\Flash

     

    papejl wrote:

     

    The non-active X version does not work for me

    Can you be a little bit more specific what you mean by that?

     

    → The ActiveX version is the Flash Player add-on for Internet Explorer; the plugin version is the add-on for all other browsers.

     
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  • Currently Being Moderated
    Jul 17, 2012 6:23 PM   in reply to papejl

    So everything is fine now?

     
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