Adobe Community: Trouble logging in to desktop application

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1. michael.ben.d,

Jun 12, 2012 12:00 PM in reply to michael.ben.d

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Also, whenever I open AdobeStory.air, it tells me that I'm using an outdated Adobe Story (version 1.0.1006) and asks if I'd like to update it and replace it with version 1.0.649. I say yes, replace. It installs the new system and opens briefly, but everything is grayed out and the application doesn't respond to anything I click at all. Then, all of a sudden, it quits and then I'm returned to the opening home page of my previous version 1.0.1006. I quit that and the info of the application icon tells me that it's still version 1.0.1006.

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2. michael.ben.d,

Jun 12, 2012 12:04 PM in reply to michael.ben.d

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Oh, one more thing. For whatever reason, it automatically opens iTunes whenever I try to update my Adobe Story.

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3. Deepak - Adoby Story Team,

Jun 13, 2012 12:01 AM in reply to michael.ben.d

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In your steps add the following:

- Rename/Delete your local DB (keep a copy of it, this is your data you will need to restore it) ( It can be found at OSX: /Users/username/Library/Preferences/ com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 If Library folder in not visible then follow the steps listed on this page (http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion /) to reach to library folder)

- Now delete the Story keychain.

- It would be better if you reboot the system at this step.

- Now launch the Story and try to login. At this step login should succeed although you will not see your data.

- Close Story, restore your local DB file. Now launch the Story and login, it should work fine.

You can also go through the discussion @ http://forums.adobe.com/thread/790858

Just make sure that whenever it says to delete something you do a rename or keep a copy of that data so it can be restored.

Ideally now AIR application is only for the subscribed users but in case it was already being used that user should be able to use it in offline mode. If none of these solutions work out we can help you extract your data from your local DB.

Thanks

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4. Deepak - Adoby Story Team,

Jun 13, 2012 12:04 AM in reply to michael.ben.d

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1.0.1006 is the latest version of Story at the moment. Seems like AdobeStory.air file that you have is of a very old version (1.0.649). So if you install an older version it will update it to the latest one.

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5. michael.ben.d,

Jun 13, 2012 2:46 PM in reply to Deepak - Adoby Story Team

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Thanks for your help! I'll go ahead and try that.

A couple of questions first:

"Rename/Delete your local DB (keep a copy of it, this is your data you will need to restore it) ( It can be found at OSX: /Users/username/Library/Preferences/ com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 If Libraryfolder in not visible then follow the steps listed on this page (http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion /) to reach to library folder)"

There is also a com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1.plist file. Should I delete this too or just the com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 folder?

"Ideally now AIR application is only for the subscribed users but in case it was already being used that user should be able to use it in offline mode. If none of these solutions work out we can help you extract your data from your local DB."

-Does this mean that I will no longer be able to use the desktop application online? A friend of mine who started using the adobe story with me around the same time (a year ago when adobe was only offering story for free) and he is still able to use his desktop application online. If I can only use the desktop application offline, how will it ever sync with the browser version?

Thanks!

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6. Deepak - Adoby Story Team,

Jun 15, 2012 10:49 AM in reply to michael.ben.d

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There is also a com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1.plist file. Should I delete this too or just the com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 folder?

>> You should rename/delete both and then restore both of them later on.

Does this mean that I will no longer be able to use the desktop application online? A friend of mine who started using the adobe story with me around the same time (a year ago when adobe was only offering story for free) and he is still able to use his desktop application online. If I can only use the desktop application offline, how will it ever sync with the browser version?

>> The answer to all of the above question is subscription to Story plus.

>> If you are not subscribed to Story plus then you will not be able to use your desktop application online.

>> I am doubtful that your friend is able to use desktop application online unless he is a Story plus user. By online I mean capability to sync, share, working in online mode etc.

>> Your offline desktop application will not be able to sync with browser version, you will need to export the files and then import them back in your online browser application.

Thanks

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7. michael.ben.d,

Jun 27, 2012 12:57 PM in reply to Deepak - Adoby Story Team

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for the past week or so I've been trying to buy a year long subscription to Adobe Story, but after so many issues with purchasing it and so many problems on adobe's side with processing my purchase (for whatever reason, it's doubtful even customer service knows what's wrong - if you want to review the case it's case #208620109), I've just given up trying to buy the subscription. So I tried to follow the steps you've outlined. It didn't work. The same thing happened - Adobe Story just stayed on its "learn more" "sign in" page.

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8. michael.ben.d,

Jul 7, 2012 8:56 PM in reply to michael.ben.d

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I finally got an Adobe Story Plus subscription but the desktop application is still not working. Are there any other suggestions?

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9. AnubhavRohatgi,

Jul 8, 2012 11:51 PM in reply to michael.ben.d

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Hi.

Can you propose a time that works for you for a call to resolve this problem?

--Anubhav

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10. michael.ben.d,

Jul 9, 2012 10:06 AM in reply to AnubhavRohatgi

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Can you call at 2:50 PM PST / 5:50 PM EST?

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11. michael.ben.d,

Jul 9, 2012 8:11 PM in reply to michael.ben.d

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Can you call at 7:20 AM PST/ 10:20 AM EST tomorrow, Tuesday July 10th?

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12. michael.ben.d,

Jul 12, 2012 7:59 PM in reply to AnubhavRohatgi

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or, you could, you know, resond to any of my suggestions for a time to call instead of just ignoring my problem...

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13. michael.ben.d,

Jul 23, 2012 9:33 AM in reply to AnubhavRohatgi

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AnubhavRohatgi

Where'd you go? Why aren't you responding to me?

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14. AnubhavRohatgi,

Jul 24, 2012 6:20 AM in reply to michael.ben.d

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Sorry.

We are not ignoring you. We’ve just been held up. We’ll try to get someone to speak with you in the next two days.

--Anubhav

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15. Deepak - Adoby Story Team,

Jul 27, 2012 1:16 AM in reply to michael.ben.d

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Michael,

I have sent you a message on your yahoo mail to discuss the login issue. Let me know your availability.

Thanks

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16. michael.ben.d,

Aug 5, 2012 7:49 PM in reply to Deepak - Adoby Story Team

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Hey

Thanks for helping me out. You resolved my problem.

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Trouble logging in to desktop application

Jun 12, 2012 11:05 AM

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