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Problem printing after exporting as PDF

Jul 10, 2012 7:03 AM

When printing direct from InDesign everything is fine.

When exporting as a PDF and then printing I get the issue below. Those lines of text are meant to be the exact same colour. On the first image as you can see it printed blue, on the second it printed a lighter shade of grey.

Here is the interesting part. If I "print" it as a PDF through the print menu, and then actually print that PDF everything is fine.

Its not document specific as this has happened before, it also happens in several places on the page.

Using CS5.5 on Windows 7 64bit, all programs are upto date.

Any suggestions?

2012-07-10-159.jpg

2012-07-10-160.jpg

 
Replies
  • Currently Being Moderated
    Jul 10, 2012 8:26 AM   in reply to james_dean1986

    And which one is correct?

     

    This is someplace in your export settings, but we have nowhere near enough to help with the information you've given us. What version of ID? Latest patch? What OS?

     

    What colors are you using? CMYK? Spot? RGB? Waht's the transparency blend space set to?

     

    What PDF export settings are you using? What settings when you print to PDF?

     
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    Jul 10, 2012 8:27 AM   in reply to Peter Spier

    Sorry, you did say CS5.5 on Win7. Are you patched to 7.5.3?

     
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    Jul 11, 2012 3:10 AM   in reply to james_dean1986

    So, when it prints from ID the color is correct, but printing the exported PDF it is not?

     

    What do you have set in the ID prefs for Appearance of Black?

     

    What version of Acrobat? Is it also set to use the North America General Purpose 2 color settings?

     
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    Jul 11, 2012 1:24 PM   in reply to james_dean1986

    I'm kind of stumped, and can't think of anything off the top of my head. GIven all that you've said I would expect different results from the three presets. Are you willing to share this file?

     
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    Jul 11, 2012 2:23 PM   in reply to Peter Spier

    By using the Output Preview tool in acrobat, is there a detected shift in color when you look at the two lines? If none is found I'm finding it is possible that there might be a problem with how the printer driver is viewing the data in Acrobat. Does print as image give a better result in regards to the color?

     
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    Jul 12, 2012 5:17 AM   in reply to james_dean1986

    I'll PM you my upload link. Scott may also want to take a look.

     
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    Jul 12, 2012 7:51 AM   in reply to Peter Spier

    OK, I've got your file, exported to PDF/X-1a, Press Quality, and High Quality Print, and to Smallest File Size, just for fun. Printed the first page of all 4.

     

    None of the prints here (from a Xerox 7800) show any abberations in color. On the Smallest File Size the gray is printing marginally darker, but that's not a surprise since it was converted to RGB during export and is now printing in four colors instead of a K-only screen.

     

    The only thing I can conclude from this is there is a problem in either Acrobat or your print driver on your end, but if you want to send me the PDF that you exported, I'll try printing that, too, just to be sure.

     

    Up until this morning the file had only been saved in version 7.5.0. Did you try again after the 7.5.3 update was applied?

     

    Now some non-related production questions. How is this going to get printed for final output? It's set up as process and two spot colors. Spot colors are going to be simulated on a digital print, and on a press CMYK + 2 spots is going to be more expensive than CMYK + 1 spot. It might even be more expensive than three spots (more on that in a moment). If you are going on press with four colors, I would consider converting the  Dark Blue to process (it should print OK at the size you have the type (and is going to get converted in digital, no matter what) and use a spot gray for your other type so it prints crisply (no help, though, if it's digital). If you convert the Cornflower to process as well you can reduce the number of plates and still use the spot gray for type, or move to just four colors and leave your type at 70% k if you like.

     

    The other option worth considering on press would be to convert that RGB image to a Duotone or Tritone using your spot blues and a spot gray. If you do that you can print with three spot inks only for the very best quality on all of your type, but it will definitley incur extra charges for press washing and may turn out to be more expensive than the other options despite requiring only three plates. You'd need to discuss that with the printer.

     
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    Jul 13, 2012 3:18 AM   in reply to james_dean1986

    Have you tried trashing your prefs in ID and in Acrobat? For ID see Replace Your Preferences

     

    I think it would be instructive, too, if you would send me, or post a link to, that PDF so we can see if it prints the same here.

     
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    Jul 13, 2012 3:26 AM   in reply to james_dean1986

    james_dean1986 wrote:

     

    I think there was a PDF in that Zip file I sent you, which I had exported.

    Indeed there was. My bad. It prints perfectly here, too.

     
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  • Currently Being Moderated
    Jul 13, 2012 7:38 AM   in reply to james_dean1986

    Sounds like the driver is having a problem with ligatures. Your doc won't look as good, but try truning off ligatures in ID and export a new PDF and see if that one will print.

     

    >I then rebuilt my system font cache. Still no luck. (Deleted FNTCACHE.DAT)

     

    Not a good thing. You should only delete Adobefnt??.lst files and only when the ?? is two digits.

     
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