When I click on My Information, the page loads half way and goes to broken link screen. I registered on another account (this) and it is working fine. It only happens to the account I used primarily. Also when I tried to use the forum on the previous account, I got stuck in the Screen Name. I pressed confirm and unable to proceed.
Something is definitely wrong; when I go to https://www.adobe.com/account/account-information.html the page starts loading, then hangs forever like that:
[Windows XP-SP3; Firefox 13.0.1]
And I was signed in, too, but still thrown (out) to the Sign in page; when I used the (double) Back Arrow I was taken back in to the Information page and thrown out again.
Since your link to the Information page opened in another Tab, I could just switch back to the original Tab and post here, still signed in.
I wonder whether I could have escaped back here if the Information page had opened in the same Tab; as it is, the Back arrow is greyed out so there is no way to escape backwards.
For the adobe.com folks:
I still can't login on "My Adobe ID" page to change my password via Safari, but I finally managed to do it with Firefox. The page loaded very slowly and "reloaded" itself several times (as in Safari before) but it eventually got to a stable page where I could change my password.
Peace, love and interactivity. ![]()
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